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Default Message Template used rather than the Custom one I created

Posted: October 10, 2014 at 10:24 pm

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Adele Haswell

October 10, 2014 at 10:24 pm

Wordpress v4.0 and EE4 core
New installation on http://www.risklogic.com.au/events/

I’ve created some Custom Message Templates but the system is picking up the Default Template instead. I’ve sent test emails to myself from the Custom Message Templates and I can see my changes but when I do a new registration I don’t see the changes.

I’ve checked that the Override all custom checkbox isn’t selected.


Tony

  • Support Staff

October 13, 2014 at 1:31 am

Hi Adele,

Within the events have you selected the Custom Message Template?

If you edit the event (Event Espresso -> Events -> *EVENT*)

At the bottom of the page you can select custom templates for that event – http://take.ms/Ooapl

If you would like to change the messages for all of your events without needing to select the custom template, you will need to edit the default message templates.

Does that help?

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