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cata-log
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July 24, 2023 at 3:10 pm
We set all events to have the default status of “Approved” so that no matter how they pay, their registration will count towards the limit/qty for the event and we won’t over-sell/over-book. It isn’t working. Check it out: https://s.jollity.dev/6quJbOx5.
How can this be fixed?
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Tony
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July 25, 2023 at 6:51 am
Hi there,
The default registration status setting on an event is only set when a registration is finalized, so what I suspect has happened here is those 2 registrations have clicked the Invoice payment method and then not clicked to finalize the registration.
We can check this within EE.
On that DPT event where you have 2 Pending Payment registrations, click on the ‘2 Pending Payment Registrations’ link you hover over t load up a registration list with only those shown.
First clue is what colour is the Reg Date value for those registrations? (I’m guessing orange)
Click on the Reg date to load the transaction, Im guessing a status of Abandonded?
Now click on the ‘view additional transaction session details’:
https://monosnap.com/file/hAb8TyLHaxNqVASlqFXnpAr0IMlq8a
Does it show the Finalize Registration option was never initiated? Like this:
https://monosnap.com/file/WD4qJpXRv2xuumKXdXemyPLgmvFjSM
Can I run a test registration on of your events? If so can you link me to the one I can use? (Or create a new event I can use if preferred)
—
Something to note about the default registration status (DRS for short) shown in the video, that’s the default… default registration status option you’ve shown. Meaning it’s the value used by events you create from that point.
I think you are already aware of this and I’ve checked your events and can see each individual event has a DRS of Approved (which is correct for your set-up). But just wanted to make sure it’s clear that each individual event has its own DRS setting, the default DRS setting you highlighted is what EE will use by default when you create an event but if you look in the event editor you’ll find an option on each event itself which can be set differently.
That isn’t your issue, just trying to clarify how those settings work.
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cata-log
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July 25, 2023 at 11:16 am
This reply has been marked as private.
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Tony
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July 25, 2023 at 11:39 am
Yep, looks like you’ve figured it out yourself 🙂
You could try changing the Description text within the offline payment methods (Invoice and Cheque) to include a line informing the registrant to make sure they click to finalise. That may help reduce this.
Event Espresso -> Payment methods -> Invoice -> Description.
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