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edcoinfo
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May 18, 2015 at 1:37 pm
I am having an issue where there is a discrepancy between how Event Espresso and my payment gateway are categorizing transactions. So, when I pull up Authorize.Net and look at my reports I can see multiple transactions where people tried to register and pay for an event and their payments were declined. But, when I look up their transaction on Event Espresso, they are listed as a pending payment rather than declined. Due to this, they are not receiving a declined transaction notification email. There have been several instances where registrants have gone through the registration process without knowing payment wasn’t received.
I need to know why these transactions are not showing up as declined in Event Espresso.
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Lorenzo Orlando Caum
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May 18, 2015 at 1:49 pm
Hi, there is a difference between the statuses for registrations and a status for a transaction. One of the main reasons is that there can be free registrations where payments do not apply.
A registration that has money owed will appear as pending payment. The declined status for a registration is not directly associated with payments. This is used when you want to decline a registration for an attendee.
For example, you set an event to pre-approval by an event admin and this attendee did not meet your requirements and isn’t allowed to complete their registration including payment.
Here is an overview of the different registration statuses:
Approved
An approved registration allows payments and may have a transaction status of complete or incomplete. The registration is marked as active and a space is reserved for the registrant.
Cancelled
A cancelled registration is performed by the registrant. Payments are not allowed, the registration is inactive, and no space is reserved.
Declined
A declined registration is performed by the event admin. Payments are not allowed, the registration is inactive, and no space is reserved.
Not Approved
A not approved registration is performed by the event admin. Payments are not allowed, the registration is active, and no space is reserved.
Pending Payment
A pending registration allows payments. The status will be automatically toggled to approved if the payment is made in full by registrant.
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Lorenzo
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