Support

September 3, 2015 at 3:37 pm

Is start date a custom question you have added to the question groups?

If so you can use the [RECIPIENT_ANSWER_*] shortcode.

To use the you use [RECIPIENT_ANSWER_*{Question text}], for example if your question is ‘Start Date?’ you would use [RECIPIENT_ANSWER_*Start Date?]

You can do that for any custom question you have asked in the registration form.

September 4, 2015 at 4:38 am

It depends on what your looking to do really.

The [ANSWER_*] sortcodes ([RECIPIENT_ANSWER_*], [PRIMARY_RECIPIENT_ANSWER_*] and just [ANSWER_*]) allow you to output specific answers for specific contexts.

However if you are looking to list all the custom questions within a registration the QUESTION_LIST section should do that by default (within the registration approved template)

Go to Event Espresso -> Messages -> Registration Approved -> Recipient context.

Scroll down, does your QUESTION_LIST section look like this? – http://take.ms/LpFBx

September 8, 2015 at 3:41 am

Do I need to make two different email templates for these emails?

Yes you’ll need a custom template outputting that specific question than select that for any event that you want to display it within the email.

If so, how does that work with EE4 multiple registration add on. If my customer pays for the event without “start date” and the event with “start date” will the two email templates be combined somehow?

Currently the Multi Event Registration Add-on (MER) does not support custom templates per event. MER will always use the ‘default’ template for the emails when registering onto multiple events (single events will continue to use the custom template selected)

The only way to work around that currently is to list all of the custom questions using the QUESTION_LIST section, so you’ll send up with something like this – http://take.ms/UuJv3

That will loop over both events and output the questions for each, for example within that email I also have this – http://take.ms/rCAks

Would that work?

September 8, 2015 at 7:01 am

Just a quick not on how QUESTION_LIST works, its takes each question within the registration and loops over it outputting whatever it set within that section.

For example if you add something like this:

<li><strong>Question:</strong> [QUESTION]</li>
<li><strong>Answer: </strong>[ANSWER]</li>

If will loop over each question outputting the Question and Answer within Li tags.

So then you can call that using:

<ul>[RECIPIENT_QUESTION_LIST]</ul>

To make an un-order list of all the questions/answer.

However, did you update from Decaff to premium on this site?

I ask because this is the default setup when using premium, so you could (if you have not modified the templates or don’t mind re-doing them) reset the template using the ‘Reset template’ button within the editor and the above will be set up for you.

(The reset button resets all contexts such as Event Admin, Recipient, Primary Recipient for the specific template you are currently editing)

September 8, 2015 at 7:16 am

Rather than jump into details you may not need, lets start with.

Have you modified the message templates yet?

I have bought EE4 so is that what you mean by premium and decaff?

Did you try the free version of Event Espresso first then purchase and update or did you just install the premium version straight away?

September 8, 2015 at 9:20 am

However is there any way to make it so that it doesn’t say “question” and “answer” each time?

Sure, change the QUESTION_LIST from this:

<li><strong>Question:</strong> [QUESTION]</li>
<li><strong>Answer: </strong>[ANSWER]</li>

To this:

<li>[QUESTION]</li>
<li>[ANSWER]</li>

Also did you see this part of my thread…

I did, so did the same happen with new template you just created when the answer was output in the list?

September 8, 2015 at 10:36 am

I entered the code above and that worked well. Now is there a way to have it leave off any questions that were not answered?

Not currently.

Yes. The same thing happened. It is not showing the time after “Tuesdays”

Do you have your question set up with the day in the Value and times within the description? – http://take.ms/5TK7tI

It is the ‘Value’ of a dropdown that is saved with the registration.

Also, how can I make it so that it is “question:answer” on the same line?

Each <li>'something'</li> is a new list item (new line), so if you want both within the same line use something like:

<li>[QUESTION]:[ANSWER]</li>

September 9, 2015 at 6:08 am

The indent is caused because the questions are output within an Unordered List (the <ul></ul> and <li></li> tags)

You can’t remove the indent without removing the elements from the list, which would then need further html to display the questions in a similar format.

You would need to remove the ul tags from around the [RECIPIENT_QUESTION_LIST] – http://take.ms/5oKEB

Then remove the li tabs from within QUESTION_LIST – http://take.ms/24hZH

You will likely need to add at least a br tag to force each question onto a new line – http://take.ms/Uo2HI

September 9, 2015 at 6:30 am

Can you add a screenshot showing where you have added that shortcode please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

September 9, 2015 at 7:27 am

Thanks for letting us know Cindra, this has now been fixed.

I’m investigating the shortcode issue currently and will update once I know more.

September 10, 2015 at 1:40 am

Hmm that’s strange.

I couldn’t’ reproduce the shortcodes not working so spent sometime changing custom templates to check it wasn’t an issue with those but again could not reproduce.

Anyway, I’m glad its working, please let me know if you have further problems 🙂