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linguarum
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July 27, 2021 at 9:26 am
Hi – it appears that when the system sent the customer an email requesting payment, the link goes to an event that is expired (6/8/21), but the same screen shows that the event is still future (8/24/21) – can you please get the wires uncrossed? Thanks!
This is the screen they see when they follow the payment link on the email they received. Note the two dates mentioned in the same screen:
Registration Checkout
If you have a discount code, please apply it on the payment page (next).
Sold Out
Live Virtual Two-Day: Lab Safety Short Course 6/8/21
We’re Sorry
It appears that the event you were about to make a payment for has sold out since you first registered. If you have already made a partial payment towards this event, please contact the event administrator for a refund.
Please note that availability can change at any time due to cancellations, so please check back again later if registration for this event(s) is important to you.
Registrations: 1
Name and Description Price Qty Total
Live Virtual Two-Day Lab Safety Short Course 8/24/21
Two-Day Regular Registration (Individual): (For Live Virtual Two-Day Lab Safety Short Course 8/24/21)
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Tony
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July 27, 2021 at 5:51 pm
Hi there,
Can you post some details about what has happened with this registration?
For example, was this registration moved from one event to another?
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linguarum
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August 11, 2021 at 11:47 am
Hi. Sorry for the delay. Thought this was fixed, but it happened to another customer just now. Yes, the registration was moved from one event to another. It seems like there should be a way for the customer to pay when their registration is moved from an event that is canceled. Thanks!
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Tony
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August 12, 2021 at 7:10 am
Yes, the registration was moved from one event to another.
Ok, so this is the important part here, the registration has been moved from one event to another.
It seems like there should be a way for the customer to pay when their registration is moved from an event that is canceled.
Yeah they should be able to see the payment options for the ‘new’ registration created by the attendee mover.
Can I take a look at this registration so I can see what is going on? If so I’ll need temp login details which yo can send using this form:
https://eventespresso.com/send-login-details/
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