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Orysia Riesen
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January 6, 2018 at 6:49 pm
Hello,
When my customers click the link in their email to print their event ticket, they get this error:
This site can’t be reached
http’s server IP address could not be found.
ERR_NAME_NOT_RESOLVED
The tickets were working originally, so not sure what’s happened?
Thanks for your time,
Orysia
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Orysia Riesen
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January 6, 2018 at 7:00 pm
Quick update – the “:” of the http://[TXN_TICKETS_APPROVED_URL] is being removed from the link.
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Tony
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January 8, 2018 at 6:28 am
Hi there,
_URL shortcodes output the full URL the user needs, which includes the protocol they should use (HTTP or HTTPS)
So your shortcode should be using something like this:
[TXN_TICKETS_APPROVED_URL]
And if you want custom text you’d use something like this:
<a href="[TXN_TICKETS_APPROVED_URL]">Print your ticket(s)</a>
Your code: http://[TXN_TICKETS_APPROVED_URL]
Would output http://http://domain.com/
Edit the template you have the above shortcode in, switch to text mode and confirm if you have http:// before the shortcode. If you do, you need to remove that.
If you are unsure, post a screenshot of the edit and I’ll take a look:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Orysia Riesen
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January 8, 2018 at 11:12 am
Perfect! Thank you. I was trying to add the link via frontend and it kept adding that extra bit of code.
Much appreciated!
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