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Matt Shane
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October 25, 2022 at 11:53 am
Hi there- on event registration we have some custom questions we ask the visitor – school, child name, grade level etc…
After event registration we used to get an email with this information. We stopped receiving these notifications and I dont see them in the sent notifications area any longer.
Ideas? Maybe it stopped after an update? Not sure exactly when we stopped getting them.
Thanks!
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Tony
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October 25, 2022 at 1:09 pm
Hi there,
So that email will be the ‘Registration Approved’ message type and the ‘Event Admin’ context.
If you go to Event Espresso -> Messages -> Default Message Templates (I assume you aren’t setting a custom template on each event?)
Can you see the ‘Registration Approved’ message type listed?
Is the ‘Edit Event Admin’ link greyed out?
If you click on the link is the toggle switch active or inactive?
What is set in the ‘To’ field?
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Garth
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October 25, 2022 at 3:14 pm
Hi Matt,
If the messages are not in the Event Espresso > Messages > Messages Activity tab, then look at your Event Espresso > Messages > Settings and see if the messages are enabled.
You can also look at each individual template to see if that template is enabled.
Also ensure there is a recipient in the TO line of the template so the system knows which type of person to send the message to.
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Garth
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October 25, 2022 at 3:14 pm
Hi Matt,
If the messages are not in the Event Espresso > Messages > Messages Activity tab, then look at your Event Espresso > Messages > Settings and see if the messages are enabled.
You can also look at each individual template to see if that template is enabled.
Also ensure there is a recipient in the TO line of the template so the system knows which type of person to send the message to.
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Matt Shane
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October 26, 2022 at 5:38 pm
Hi there – thanks for the help.
So yes – the notification is enabled
“The template for Event Admin Recipient is currently active.”
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Matt Shane
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October 26, 2022 at 5:56 pm
So I see the issue. The admin email for EE is the same as the work email so its coming from and to the same address so its being flagged as SPAM and won’t let me add it to safe sender.
Quick Question then as I know your guys aren’t the issue but maybe have an idea – its a single person business with one working email so what is the best way to approach this? If we set say a personal email as the admin email then all registrations will get the notifications from the personal email in the From field and we dont want that. Any ideas?
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Tony
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October 27, 2022 at 3:20 am
So I see the issue. The admin email for EE is the same as the work email so its coming from and to the same address so its being flagged as SPAM and won’t let me add it to safe sender.
How is the site set up to send email?
Using your hosts mail server or something like SMTP to send through say Gmail?
Who is the email provider?
It matters because if GMail you could use something like admin+bookings@domain.com for the admin TO/FROM address, which is the same address as admin@domain.com but may work around the above issue.
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Matt Shane
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October 27, 2022 at 9:22 am
easy set up. Website – default mail settings to send. nothing custom.
mail is GoDaddy email account Microsoft Exchange.
I tried to allow safe sender rule to and from the email address but wouldn’t allow me because its the same I assume.
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Tony
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October 27, 2022 at 10:46 am
Basic setup, but not so simple.
GoDaddy’s mail server is basically sending mail on your behalf and saying ‘Heyyyyy, it’s from {me. aka your domain}, TRUST ME, ok?’
I’m guessing you haven’t done anything to set up GoDaddy for your mail at all? That’s where the majority of spam email issues come from and we’ve seen it happen more and more recently, not just with EE email but all.
I recommend setting up your site so that mail is sent through your MS Exchange server. I don’t use it personally but I’ve seen other users using this:
https://wordpress.org/plugins/mail-integration-365/
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Matt Shane
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November 4, 2022 at 10:32 am
Thanks for all the help!
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