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We have an event open for registration at http://ywamcaribbean.org/events/2020-cpr-gathering/. We have a custom template defined for an event for the Registration Approved message so that the event managers receive notification of each sucessful registration. We have had a few approved registrations come in, but the event managers are not receiving the emails. I have confirmed that the custom message is set (https://share.getcloudapp.com/P8uRRGgr) and that the event admin template is active (https://share.getcloudapp.com/P8uRRGgr). However, when I look at the Message history, I do not see registration approved email messages for this event, even though there are 2 approved registrations *redacted*. Any suggestions on how to resolve this? |
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Actually, yes there are, thank you for pointing that out. Here is a screenshot: *redacted*. However, there appear to be two issues: 1) The registration approved emails seem to be going to the registration as expected, however only 1 of the 2 registrations resulted in a registration approved email going to the event admin. 2) Also, the reason that we have the custom template is so that we can customize the list of email addresses that the event admin message is sent to for the Registration Approved notification. We have four email addresses listed in the template, but it appears only the first is being listed on the report and the owners of the other emails are saying that aren’t getting the emails. By the way, I did a test email for the custom template and the other owners did receive the test email. So basically, I’m trying to make sure the Registration Approved emails are being sent and that they are going to the right list of email addresses. |
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