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Jarred
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October 29, 2021 at 11:45 am
Hey we use the registrations “filtered csv report” and “event registrations csv report” every week so that teachers can know which kids will be in class. But we have tried on multiple PC’s and a MAC now and its not downloading the CSV.
I made a small video clip on screencast I will post as private next because it has some info on it that I dont want shown to the public. But it will help u see what I mean.
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Jarred
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October 29, 2021 at 11:45 am
This reply has been marked as private.
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Harshad Mane
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October 29, 2021 at 11:15 pm
Hi Jared,
Thanks for contacting us and sorry to hear about your issue.
Can you please enable debugging mode, Please add following lines to wp-config.php just before where it says: /* That’s all, stop editing! Happy publishing. */
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
define( ‘WP_DEBUG_LOG’, true );
Then try to click export CSV button.
A debug.log file should be created inside wp-content folder,which should contain error information in it, Please share the file with us.
Regards,
Harshad
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