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KineticPulse
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January 9, 2017 at 4:30 am
I have just started to get this error when trying to export a filtered list to CSV (via the button on the Events admin page)
Is there a folder this tries to create the file in whose permissions I should be checking?
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Josh
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January 9, 2017 at 9:33 am
Hi there,
Yes, the CSV report function will try to create a temporary folder in
/wp-content/uploads/espresso/batch_temp_folder/.
That said, if you’re seeing an error about not being allowed to access this page, that may be a user capability issue. You can go to Event Espresso > Maintenance > Reset and click on the “Reset Event Espresso Capabilities” button there and that will make sure the WP user roles have the capabilities they are supposed to have.
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KineticPulse
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January 9, 2017 at 12:54 pm
I have checked permissions, reset capabilities, disabled Wordfence and still the same issue when trying to export a CSV file. This has only happened since the most recent update of EE
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Josh
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January 9, 2017 at 1:16 pm
The most recent update of EE from what version? Nothing in the batch CSV reporter has changed from the prior version, unless you’re updating from a much older version.
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KineticPulse
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January 9, 2017 at 1:52 pm
Only 2 versions earlier, so it could well be a coincidence that the client noticed it after I had updated.
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KineticPulse
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January 9, 2017 at 2:16 pm
I have just tried exporting to CSV from WooCommerce and from Posts and both are fine – it’s just CSV from registrations which is throwing up this error
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Josh
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January 9, 2017 at 2:55 pm
Does your site have a batch_template_folder? The WooCommerce CSV doesn’t write to WP-content/uploads/espresso/batch_template_folder, so that’s not relevant.
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KineticPulse
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January 9, 2017 at 2:57 pm
I was just seeing if it was an issue with the generation of files via admin.php (i.e. a firewall issue).
There is a batch_template_folder and I even tried setting permissions to 777 (temporarily)
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KineticPulse
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January 9, 2017 at 2:59 pm
batch_temp_folder is the actual name – is that correct?
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KineticPulse
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January 9, 2017 at 3:06 pm
I just checked the WP error log and the PHP error log and there is no error being generated
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Josh
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January 10, 2017 at 10:12 am
This sounds like more of a user role/capabilities issue where the logged in user isn’t allowed to access the wp-admin/admin.php?espresso_batch page. One thing you could try to troubleshoot is you create a new temporary WordPress admin account and try the CSV report to see if that new account can access that page.
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KineticPulse
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January 11, 2017 at 12:34 am
Hi Josh
Just to close this one out, I don’t think it was an EE issue as the same error occurred on core update of WP and the dashboard page (but no others!).
Having tried pretty much everything including a fresh WP install with the imported DB and even new admin accounts I figured it must be a capabilities issue somewhere along the line. Eventually I installed a capabilities manager plugin, and unchecking the ‘edit_dashboard’ capability fixed everything …
I’ve been working with WordPress for nearly 10 years, and I have never come across this before!
As I said, not an EE issue but thought I would update you with the solution. Thanks for your help.
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Josh
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January 11, 2017 at 9:22 am
Thanks for the update!
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