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mkreik
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April 5, 2023 at 1:16 pm
We added MFA to our Square account, and at EE’s recommendation we disconnected Square and then attempted to reconnect it. We receive a message that we successfully authenticated with Square and are prompted to complete the authorization process. When we do that we receive a this error: “There has been a critical error on this website.”
At this point we cannot process transactions so it’s urgent that we get this resolved.
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mkreik
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April 5, 2023 at 1:17 pm
This reply has been marked as private.
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mkreik
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April 5, 2023 at 1:30 pm
I have deactivated and deleted the EE Square Gateway plugin and then downloaded it from your site and uploaded it to our website again, and I’m still having the issue.
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mkreik
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April 5, 2023 at 1:40 pm
This reply has been marked as private.
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Garth
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April 5, 2023 at 1:55 pm
Hi there,
I’m not sure why the one-click update for Event Espresso core is not working. Can you try:
– manually downloading the core update for Event Espresso from your account page
– deactivate Event Espresso
– upload the new version
– activate the new version
Then try the Square authorization again?
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mkreik
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April 5, 2023 at 2:14 pm
That worked. Thank you, What I’m wondering is why it had the issue.
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mkreik
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April 5, 2023 at 2:16 pm
This reply has been marked as private.
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Tony
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April 5, 2023 at 2:26 pm
That worked. Thank you, What I’m wondering is why it had the issue.
If you check the server’s error logs, what was the fatal error being thrown?
Could you give me input on my other two recent support requests?
I’m currently investigating those
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mkreik
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April 5, 2023 at 2:59 pm
I don’t see any errors in cPanel related to Square.
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Tony
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April 5, 2023 at 3:45 pm
The fatal won’t be from Square, it’s likely from Event Espresso if it’s working after the update.
Just any errors thrown from around the same time you were getting the critical above could help pinpoint the issue.
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mkreik
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April 6, 2023 at 10:10 am
I should have clarified. There’s weren’t any errors related to Event Espresso either around the time I was trying to finalize the authorization.
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