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cata-log
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August 8, 2023 at 8:40 am
When we try to change registration, we get a critical error: https://s.jollity.dev/qGu64KvG
On the server log, we got this:
PHP Fatal error: Uncaught TypeError: Argument 2 passed to EEH_Parse_Shortcodes::parse_ticket_list_template() must be an instance of EE_Ticket, null given, called in /nas/content/live/catalogstage/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Primary_Registration_List_Shortcodes.lib.php on line 117 and defined in /nas/content/live/catalogstage/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Parse_Shortcodes.helper.php:95#012Stack trace:#012#0 /nas/content/live/catalogstage/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Primary_Registration_List_Shortcodes.lib.php(117): EEH_Parse_Shortcodes->parse_ticket_list_template(Array, NULL, Array, Array)#012#1 /nas/content/live/catalogstage/wp-content/plugins/event-espresso-core-reg/core/libraries/shortcodes/EE_Primary_Registration_List_Shortcodes.lib.php(73): EE_Primary_Registration_List_Shortcodes->_get_recipient_ticket_list_parsed(Array, true)#012#2 /nas/content/live/catalogstage/wp-content/plugins/event-espresso-core-reg/core/librari in /nas/content/live/catalogstage/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php on line 1150
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Tony
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August 8, 2023 at 8:44 am
Hi there,
Thank you for the detailed report.
I’ll investigate this further, but I’m curious, on your site do you still get the fatal error if you set the notifications to No?
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cata-log
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August 10, 2023 at 9:25 am
Tony, when we turn the notifications off, we do not see the fatal error. So it must be something related to the notifications.
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Tony
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August 10, 2023 at 12:40 pm
Yeah its throwing an error when when generating the message for the Primary Attendee, in short the function that processes the ticket list section isn’t being passed a ticket.
But… if there isn’t a ticket that shouldn’t be parsing either way.
Can I take a look in the admin at your setup? I want to narrow this down further to see if I can reproduce this.
Is that is ok you can send temp login details using this form:
https://eventespresso.com/send-login-details/
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cata-log
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August 15, 2023 at 1:44 pm
Tony, the login details have been submitted so you can investigate the problem.
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Tony
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August 15, 2023 at 5:50 pm
Hmm is this happening on every registration you move or just specific ones?
Setting up messages to be the same as yours hasn’t reproduced the issue, so it must be something regarding the tickets themselves when setting up the data, but I need to know which registrations I can investigate further on your site.
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cata-log
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August 24, 2023 at 1:08 pm
Tony, this is a staging site so that you can make all the needed tests.
The problem is happening only on Valerie Ferguson, transaction 4082
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Tony
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August 25, 2023 at 4:35 pm
This reply has been marked as private.
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cata-log
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August 29, 2023 at 1:27 pm
This reply has been marked as private.
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Tony
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August 29, 2023 at 4:56 pm
I’m getting the same issue, can you set the password on that account to something and submit the login credentials using the form please:
https://eventespresso.com/send-login-details/
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