Credit Cards are not working, seem to be corporate cards w/ new chips

Posted: October 6, 2015 at 4:46 pm

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October 6, 2015 at 4:46 pm

Several of my buyers who are registering online through PayPal are getting error messages with corporate credit cards. They are new cards with chips. I have tried invoicing them through PayPal, still not working. Getting an error message for an unsupported card, What can I do to fix?

Josh

Support Staff

October 6, 2015 at 9:53 pm

Have you contacted PayPal and given them the details of the error message? They may be able to get the details of the transaction to see why it failed.

megrant5

October 7, 2015 at 2:34 pm

Hi Josh, I submitted two of these payment help questions. This one may be a PayPal issue. I will call them today.

Josh

Support Staff

October 7, 2015 at 3:45 pm

That seems logical. If the credit card form is on PayPal.com, they’ll be able to investigate.

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Credit Cards are not working, seem to be corporate cards w/ new chips

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