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wendeth rauf
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January 16, 2014 at 3:52 pm
I guess the plug in now completely not working is a blessing in disguise, because the newest problem to come to my attention is we have 3 pages of attendees for classes and about 1 page of payments actually made. However, e.e. is telling us the registration is complete! I can’t get over how much time and energy this plug in (supposedly to make life simpler) is costing us…..not including the additional fees for eCommerce we have undertaken to try this product. WHAT IS GOING ON WITH THIS PRODUCT???
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Sidney Harrell
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January 16, 2014 at 3:59 pm
What do you have your global default payment status set to? (EE->General Settings->Advanced Features->Optional Event Settings->Default Payment Status) And what do you have the event-specific default payment status set to for that event? (Event Editor->Event Options->Default Payment Status for Event)
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wendeth rauf
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January 17, 2014 at 7:43 am
We’ve had issues with this before. I had it on pending, because my understanding was pending was until the payment was received. Then I was told to change it b/c I was wrong, so I changed it to completed. Maybe you guys would do well to just tell me what it needs to say at each place so I can put it right and get this going. Of course, that’s assuming it will actually work. Gosh, don’t you guys get tired of these forums telling you what isn’t working all the time??
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Josh
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January 17, 2014 at 9:11 am
Hi Wendeth,
We removed the completed option a while back, so unless you’re running an older version of Event Espresso there shouldn’t be an option to switch it the default payment status to Completed.
Can you send us FTP credentials via this form so we can do some troubleshooting?
https://eventespresso.com/send-login-details/
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