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Contact list empty

Posted: July 27, 2016 at 5:50 am

Viewing 6 reply threads


Aurelio

July 27, 2016 at 5:50 am

Hi,

My contact list is empty.
http://goo.gl/6AH6tx

Any idea?

EE 4.9.3


Lorenzo Orlando Caum

  • Support Staff

July 27, 2016 at 6:58 am

Hi,

Is the entire list empty or just select records?

Is there any contact information if you click on the edit link which will then take you to the contact editor?


Lorenzo


Aurelio

July 27, 2016 at 7:18 am

2 of 5 pages are empty.
Maybe abandoned registrations?


Aurelio

July 27, 2016 at 7:19 am

I moved them to trash.
But I think that EE doesn’t must include contacts on that situations.


Tony

  • Support Staff

July 29, 2016 at 2:59 am

Hi Aurlio,

Are you running any caching plugins on your site or does you host run server side caching?

If you register onto an event using completely random details that you have not used previously, then view the contact list, does it show a contact with those new random details you just used?


Aurelio

July 29, 2016 at 5:33 am

I don’t have any caching plugin or on server side.

Currently, the site is in production. I can’t test in this moment.
I deleted that situations. After that, contact is ok. New contacts were add without problems.


Josh

  • Support Staff

July 29, 2016 at 1:48 pm

That might be a bot. You can prevent bots from submitting the registration form by adding this plugin to your site:

https://wordpress.org/plugins/blackhole-bad-bots/

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