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Lexi Conners
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July 10, 2015 at 5:43 pm
Greetings,
I read support threads and followed suggested steps – as seen on the post listed below – but I am still getting blank fields for Event Espresso – Editing Html Receipt Template (Purchaser Recipient), and thus, a blank page when I make a purchase, and click on the PDF confirmation receipt button.
Here is the forum I followed:
https://eventespresso.com/topic/order-confirmation-pdf-generation/
Specifically, these steps:
June 10, 2015 at 10:29 am
Ok go to Event Espresso -> Messages -> Settings.
Click the HTML tab and find Receipt in the list – http://take.ms/SDczS
Drag it over to ‘Inactive Message Types’ box on the right, wait a few seconds then drag it back.
Now recheck if the template shows content.
If not on the right click the ‘Reset Templates’ button. This will reset the Receipt Template back to default.
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Tony
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July 12, 2015 at 3:10 am
Hi Lexi,
Which fields are blank?
Is this an English site or has it been translated?
Which version number of EE4 are you using please?
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Lexi Conners
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July 12, 2015 at 3:26 pm
Hello Tony,
The content field is black in the Message Template for Receipt – which is connected to the button that appears on the confirmation page. The site – http://www.orthonurseoc.org/events/2015-conference/ – is in English. I’m using EE4, Version 4.7.7.p. Here is a screencast of me following the steps you had recommended to someone else experiencing the same problem. Unfortunately, these steps aren’t resolving the issue.
http://screencast.com/t/OADwo49f
Thank you,
Lexi
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Dean
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July 13, 2015 at 2:46 am
Hi,
Have you tried clicking the Reset Templates button when editing the Receipt?
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Lexi Conners
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July 13, 2015 at 11:03 am
Hello Dean,
That resolved the issue. Thank you so much for your help!
-Lexi
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Lorenzo Orlando Caum
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July 13, 2015 at 12:53 pm
Hi Lexi, thanks for letting us know. If you need help with anything else, then please create a new support post in our support forums:
https://eventespresso.com/support/forums/
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Lorenzo
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