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Confirmation receipt has wrong URL

Posted: October 25, 2016 at 12:15 pm

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mvandc

October 25, 2016 at 12:15 pm

I recently upgraded WordPress to 4.6 so that I could use the EE 4 app with the Application Passwords plugin … that worked great by the way. After the upgrade I am having an issue with some of the URLS. Links to the Purchase Confirmation html page and the Print Tickets html page are wrong. The URLs are using the WordPress installation URL and not the site URL. For instance, it uses:

https://mysite.com/subdirectory/?ee=ee-txn-tickets-url&token=1-f260805495896823e225a07f5ce5fe9f

when it should be using:

https://mysite.com/?ee=ee-txn-tickets-url&token=1-f260805495896823e225a07f5ce5fe9f

I am using a subdirectory for my WordPress installation and no subdirectory for the website.

WordPress Version: 4.6
PHP Version: 5.6.20
MySQL Version: 5.6.33
Event Espresso Version: 4.9.16.p

Thank you


Josh

  • Support Staff

October 25, 2016 at 12:36 pm

Hi there,

May I ask which version you updated from, and are you sure that the ticket and receipt links from the earlier version did not include the /subdirectory/ in their URL?


mvandc

October 25, 2016 at 12:56 pm

I updated from WordPress 4.3.

I checked a Print Ticket email from yesterday … when it was working. Yes. It did include the /subdirectory/ in the URL.


Josh

  • Support Staff

October 25, 2016 at 1:39 pm

So may I ask why you’re reporting the URLs are wrong now? Haven’t they always included /subdirectory/?


mvandc

October 25, 2016 at 1:49 pm

Certainly. I apologize.

Yesterday, the links were working and went to the corresponding HTML page. Now, I see a directory listing of the subdirectory:

Index of /subdirectory

Parent Directory
license.txt
readme.html
wp-activate.php
wp-admin/
wp-blog-header.php
wp-comments-post.php
wp-config.php
wp-content/
wp-cron.php
wp-includes/
wp-links-opml.php
wp-load.php
wp-login.php
wp-mail.php
wp-settings.php
wp-signup.php
wp-trackback.php
Apache/2.4.18 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at mydomain.com Port 443


Josh

  • Support Staff

October 25, 2016 at 1:58 pm

What this is looking like is something’s not quite right with your WordPress file configuration. When WordPress is in its own directory, the index.php file needs to be copied (not moved) to the root directory. There doesn’t appear to be an index.php file in the WordPress directory, and that may have gotten deleted when the new version of WordPress was installed.

Can you verify that the index.php files and .htaccess files are set up exactly as the instructions outline here?

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