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kolaughlin
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October 21, 2013 at 3:23 pm
Our website continues to have problems with the confirmation emails not being sent, and because of the nature of our events, I do not want to send one stock payment email confirmation to all events. My hope was to set up custom email confirmations. I set one up, and it worked great, except the registrant was getting two confirmation emails; the standard payment receipt from EE and the custom email confirmation. I have recently turned off the setting to automatically send a payment confirmation for all events in the general settings area, but now the custom registration confirmation emails have stopped so they aren’t getting anything. So, I just turned the payment confirmation email back on, and the custom email no longer goes out either. How do I keep the custom email confirmations going out, but turn off the standard one? I have the custom options set to “yes” and then chose the template for each event under each event’s overview page. Please help! Thanks!
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Dean
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October 21, 2013 at 11:59 pm
Hi,
By default the user will get 2 emails, one confirming their registration and another confirming payment.
The registration email will always go out, but you can turn off the payment confirmation in the General Settings.
I am assuming that you have set up an email in the Email Manager and have then allocated it to the event like so http://d.pr/i/wSwr ?
This should over ride the default registration email.
While it may not be relevant, please consider updating Event Espresso to the latest version, yours is almost a year old now and we have added many new features, and bug/security fixes since that point.
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kolaughlin
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October 22, 2013 at 7:01 am
Hi Dean,
I am confused. What has happened is that NO confirmation emails are being sent at all, even though I have the customized email setting turned on. I do have it set up as you’ve shown in your link.
In other words, when I have the customized email turned on, and the payment receipt off, NO emails are sent at all. Do you know why or how I can fix this?
Also, we will upgrade our EE very soon…we’ve just been in a time crunch and realize that we have customized a lot of files so we need to make the time to make those updates at the same time.
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Josh
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October 22, 2013 at 7:39 am
The update might just fix your email issue. That and it’s also possible your customized files could be altering the email hooks.
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Angie Stewart
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October 22, 2013 at 10:35 am
Hi Josh and Dean,
I’m also not receiving any emails. I have the MailChimp plugin installed. I should get an email for every registration for my event but I’m not getting any. I also asked my friends to register and they’re not getting confirmation emails as well after doing so. I have the updated version of the plugin installed. What seems to be the problem here?
Please advise. Thank you.
Angie
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Josh
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October 22, 2013 at 9:13 pm
Hi Angie,
The MailChimp add-on doesn’t alter the email delivery. Do you have the emails set to go out before or after payment? If it’s set to before payment what you can try is routing the email through an SMTP mail account (a gmail account will do) by using the WP Mail SMTP plugin. You’ll need to configure the plugin to your account and there are steps on how to do that here:
http://www.callum-macdonald.com/code/wp-mail-smtp/
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Christine Doyle
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November 6, 2013 at 4:09 pm
Hi, I am also not receiving the confirmation email once payment is received. It is set to do so, and we are using a custom email attached to the event.
PHP Version 5.2.17
Server Software Apache
Event Espresso by Event Espresso version 3.1.35.1.P,
con-volution.com
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Christine Doyle
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November 6, 2013 at 4:11 pm
Specifically, I have also tried manually updating the payment to complete the transaction on the backend (as in the case of a check purchase) and it does not send out the registration confirmation once the payment is received. I have checked to make sure emails are set to send custom emails on the event.
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Josh
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November 7, 2013 at 8:22 am
Hi Ole,
Can you check to see if any emails get sent out via the WP admin? One thing that may help is to set up the WP Mail SMTP plugin and route the email through an SMTP account (like Gmail).
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