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ituser
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May 13, 2016 at 3:25 am
User doesn’t get a confirmation email after submitting the order. Can this be activated or fixed so we can see how this will appear to attendees? Also, can a copy of the ticket be emailed to event assigned email address as well?
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Tony
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May 13, 2016 at 4:58 am
Hi Jake,
If you go to Event Espresso -> Messages, do you see a list off messages there?
If you find the Registration Approved message type and click on the Recipient context you’ll view the message that will be sent to the registrant. On the right is a test send feature, if you input an email there and click to send do you receive the email?
Also, can a copy of the ticket be emailed to event assigned email address as well?
The ticket or confirmation email?
The confirmation email will be sent to the Event Admin (the email address assigned to the user account that created the event) and the user.
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ituser
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May 16, 2016 at 2:37 pm
Tony,
I am not following.
Yes – I do see a list of messages under Event Espresso -> Messages. I see the Registration Approved message, but I do not see Recipient context or test send feature. I created the event, not sure where to look to Verify my email is defined correctly.
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Tony
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May 16, 2016 at 3:25 pm
Can you post a screenshot of your messages list please.
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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ituser
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May 17, 2016 at 2:02 am
Here is a screenshot of messages list:
http://take.ms/KtTEm
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Tony
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May 17, 2016 at 2:13 am
Apologies, ‘Recipient’ should be ‘Registrant’.
From your screenshot it is this link – http://take.ms/4HzHcO
That edits the message that goes to the user and not the event admin.
Click that link and you ill find the send test email section within that screen.
I created the event, not sure where to look to Verify my email is defined correctly.
So are you (the event admin) also not receiving any confirmation emails?
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