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Eric Kerstholt
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March 14, 2014 at 8:08 am
Hi,
I am using EE3 and WP 3.8.1 for a client. It is a new installation.
We provide payment by iDeal (Mollie) only.
When a user registers, but doesn’t pay with Mollie his record is still saved, but he doesn’t receive a confirmation e-mail (because we configured it like that: send confirmation after payment), so that is the expected behaviour.
But now we have the situation that our client wants to change the payment-status to paid in WP when they had contact with the registrant. But the registrant won’t receive an e-mail. Even if we tick “Yes” to the e-mail question. Why is that? Is there any way we can force this confirmation e-mail to be sent?
Thanks in advance.
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Tony
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March 14, 2014 at 11:11 am
Hi Eric,
You can re-send the Confirmation Email from the attendee list, under the actions column you’ll find a Envelope Icon http://take.ms/tKWue
Even if we tick “Yes” to the e-mail question. Why is that?
Which email question is this? Can you provide a screenshot?
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Eric Kerstholt
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March 18, 2014 at 1:07 am
Thanks a lot for your reply, I see the icon now. That works fine. And is there any way to force the admin to receive a confirmation e-mail again?
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Tony
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March 18, 2014 at 8:49 am
Hi Eric,
Unfortunately it is not possible to re-send the Admin confirmation emails at this time.
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Eric Kerstholt
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March 19, 2014 at 1:26 am
Thanks for your reply again, but does that mean this e-mail is only sent when payment is complete? When is this sent e-mail triggered?
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Dean
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March 19, 2014 at 5:30 am
Hi,
The emails are sent by default when either payment is complete and successful or if the registrant is otherwise marked as complete (such as with free events).
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Eric Kerstholt
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March 20, 2014 at 6:35 am
Hi,
Thanks for your quick reply all!
@Dean: But not when I mark him as complete in the backend?
Thanks!
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Lorenzo Orlando Caum
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March 20, 2014 at 7:59 am
Hi Eric,
The email notification for registration details will not automatically go out. You can resend this by viewing the attendees for a specific event and clicking on the email icon in the Actions column:
http://cl.ly/image/1T2Q423r043d
—
Lorenzo
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