Support

Home Forums Event Espresso Premium Confirm & go to Payment Button suddenly not working again

Confirm & go to Payment Button suddenly not working again

Posted: March 13, 2015 at 1:33 pm

Viewing 16 reply threads


Bander Radein

March 13, 2015 at 1:33 pm

It was working fine, I just got a payment through paypal yesterday, today suddenly the button doesn’t work anymore..

Please help I just announced a tour and people are trying to book tickets, my phone is ringing off the hook people cannot buy tickets..

https://www.nomadarabia.com/event-registration/?ee=130

Thank you


Bander Radein

March 13, 2015 at 1:36 pm

I’ve updated to the new espresso version and deactivated all plugins except buddypress, bbpress, cloudflare and the event espresso modules, and this button refuses to work..


Lorenzo Orlando Caum

  • Support Staff

March 13, 2015 at 6:15 pm

Hi Bander,

Did someone on you team recently try to edit some of the Event Espresso templates?

There is some code appearing:

http://cl.ly/image/3f0y1E213538

There are also several resources that are not available from Cloudflare:

http://cl.ly/image/3n2t2j0s330L

I’m seeing similar issues on regular WordPress pages that are not related to Event Espresso.

Could you try setting Cloudflare to development mode to see if that helps?


Lorenzo


Bander Radein

March 14, 2015 at 4:12 am

Dear Lorenzo

Thank you very much for your quick response, I’ve turned cloudflare development mode on, we havent touched the templates at all, after reading your message I went and disabled “event espresso custom template display” plugin and it didn’t change anything, it’s still deactivated now..

I’m quite confused here, everything was working fine and suddenly this happened, do you think it might have to do with cloudflare Javascript auto minify??

Right now even the calendar is not showing anymore, please advice, thank you

Bander


Bander Radein

March 15, 2015 at 11:10 am

Dear Lorenzo

I realize the code showing on the shopping cart, and I know the coupon discounts are not working, but this is not the button I was talking about…the “enter Attendee Information” button works just fine, it’s the next page, the checkout page I am talking about, the “Confirm and Go To Payment” Button when you click it, nothing happens…I tried switching themes, and I also downloaded the premium version of event espresso and I uploaded it on my site, still same problem…I have a trip coimeing up and people cannot register this is really really frustrating…


Bander Radein

March 15, 2015 at 11:12 am

This is what I’m getting

console.log(“Given URL is not allowed by the Application configuration: One or more of the given URLs is not allowed by the App’s settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App’s domains.”);</script></div>


Bander Radein

March 16, 2015 at 3:14 am

<input type=”submit” class=”submit btn_event_form_submit ui-priority-primary ui-state-default ui-state-hover ui-state-focus ui-corner-all” name=”payment_page” value=”Confirm and go to payment page »”>


Dean

March 16, 2015 at 5:51 am

Hi,

The “Given URL is not allowed…” message is from a Facebook plugin so should have no bearing on our investigation.

I think that you are on to something with the Cloudflare. While I haven’t seen this particular issue before, I have experienced major issues with JS being minified. If it is not done in a precise order (and automatic minification rarely does) then it can cause errors, including silent fails like I believe this is.

Can you try and disable the minification of the JS and see if that affects anything? You may need to clear any caches as well.


Bander Radein

March 16, 2015 at 6:14 am

Dear Dean, I turned off JS minification in cloudflare and fluched all cache and still no change


Bander Radein

March 16, 2015 at 6:17 am

I’ve also switched on Cloudflare dev mode for you


Bander Radein

March 16, 2015 at 6:21 am

How can I check which jquery version my site is running??


Bander Radein

March 16, 2015 at 7:29 am

Is the error below the reason why the button is not working??

?regevent_action=load_checkout_page:102 GET https://cdnjs.cloudflare.com/ajax/libs/jquery-migrate/1.1.1/dist/jquery-migrate.min.map 404

If so it seems to me like a jquery version issue, can you please tell me how I can check my jquery version or how I can change it?? Thank you..


Lorenzo Orlando Caum

  • Support Staff

March 16, 2015 at 8:11 am

Hi Bander, I’m reviewing your support token and you’ll receive an email shortly.

Thanks


Lorenzo


Bander Radein

March 16, 2015 at 8:20 am

Thank you Lorenzo


Bander Radein

March 16, 2015 at 9:24 am

Hello guys please can I get some support over here, thank you


Lorenzo Orlando Caum

  • Support Staff

March 16, 2015 at 10:27 am

Hi, please reply to the private emails instead of posting here.

Thanks


Lorenzo


Bander Radein

March 16, 2015 at 10:54 am

Sorry, my first time didn’t know how it works missed ur email

Viewing 16 reply threads

The support post ‘Confirm & go to Payment Button suddenly not working again’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso