Support

July 11, 2013 at 1:20 pm

We are offering events where a person can purchase multiple tickets to one event or to multiple events. Information is input for each individual and confirmation emails (custom made) are sent to each individual (or email provided i should say) for each ticket purchased. My issue is two fold:

1) Each confirmation email that i put the short code for COST into displays the total cost for the entire purchase in each email so it appears that each person has paid the full amount. Is there a way to assign the value of the ticket associated with that person instead of the total amount paid for all tickets? Example, John purchases two $50 tickets, one for Jane and one for him. John and Jane each receive a confirmation email that states they both paid $100 if I use the COST short code.

2) The other issue is the database. The database records each person as a separate row of data which is awesome…but…it assigns the total amount paid for all tickets to the person who made the purchase so that the column called “amount paid” shows John as paying $100 and Jane as paying $0. Further, under payment details in the add-on, for Jane is says she paid $100 and it says that John paid $100.

This is relevant for me because we take the database data and import it to our custom system after we close pre-reg sales. As of right now I will have to go in an manually modify every transaction like this…meaning export data, search for multi purchases, and assign the portion paid of the total to each attendee involved. In my example change John from $100 to $50 and Jane from $0 to $50.

There is a “Price” column too but that is the assigned price of the ticket, not necessarily what they actually paid.