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Completing free registration prevents subsequent paid registration

Posted: January 18, 2022 at 9:21 am

Viewing 3 reply threads


STBW

January 18, 2022 at 9:21 am

When we complete registration for a free event and then attempt registration for a paid event immediately after, we get a strange bug. Our site shows the thank you page for the free registration instead of allowing us to register and pay for the paid event.

<video width=”320″ height=”240″ controls>
<source src=”https://wilmucji.com/wp-content/uploads/2022/01/2022-01-17-10-29-17.mkv&#8221; type=”video/mkv”>
</video>


STBW

January 18, 2022 at 9:22 am

Video showing the issue


STBW

January 18, 2022 at 9:22 am

WARNING: Clicking the video will download it, I have no idea how to embed the video so it can be viewed


Tony

  • Support Staff

January 18, 2022 at 10:49 am

Hi there,

I can’t reproduce this when testing the same steps but it looks like you are getting a cached response.

The thank-you page is returning as cacheable for me: https://monosnap.com/file/tfNfe95eIp8w88FchMEafdJenNjuud

Can you open a ticket with WPEngine and have them confirm that all of the URL’s listed here have been added to the cache exclusion list on your site:

https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

It looks like at least the thank you page has not been added there.

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