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dishtpass
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February 17, 2015 at 8:31 am
People can register for classes through our website but they cannot pay. They can, however, purchase other products through our website. Why is this and what do I need to do?
http://www.dishtpass.com
I have taken the registration option off for now until we can get it working.
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Seth Shoultes
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February 17, 2015 at 11:42 am
Hello,
Did you activate a payment gateway in your Event Espresso > Payment Settings page?
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dishtpass
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February 19, 2015 at 9:22 am
QuickBooks Merchant Services Payment Method has been activated in Event Espresso.
It is still not accepting payment for the classes.
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Tony
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February 19, 2015 at 12:50 pm
Are there any error messages shown?
Can you link me to an event I can run a test registration on please?
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Tony
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February 24, 2015 at 3:49 am
Can you check your connection ticket within Event Espresso -> Payment Settings -> QuickBooks Merchant Services.
Also check if the ‘Use PTC’ checkbox is disabled? http://take.ms/8p4Bs
(We may need to enable this, meaning a new connection ticket will need to be generated to run some test payments to narrow this down some but start by confirming the current details are correct)
Are there any error messages shown for these failed payments?
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dishtpass
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February 24, 2015 at 9:42 am
We have a connection ticket. The ‘Use PTC’ checkbox is not checked. Do I need to check it?
The error message just indicate that the payment has failed.
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dishtpass
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February 24, 2015 at 10:23 am
You can test the registration and payment through this link:
http://www.dishtpass.com/cuban-night/
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dishtpass
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February 24, 2015 at 10:28 am
http://www.dishtpass.com/event-registration/?ee=365
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Tony
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February 24, 2015 at 2:13 pm
In order for use to test payments you will need to enable ‘Use PTC’ within QuickBooks gateway yes.
When you enable PTC you will also need to generate a new connection ticket. If you click the ? next to the checkbox – http://take.ms/YaRU2
You will find a link within the popup to create a new ticket.
Once enabled and a new ticket saved in the gateway we can run some test payments.
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dishtpass
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February 25, 2015 at 8:24 am
Will creating a new connection ticket disable the payment for products that we sell? We have menu items that people can purchase and I don’t want that to be disabled if I create a new connection ticket.
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dishtpass
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February 25, 2015 at 8:41 am
I followed your instructions and created a new connection ticket. Will you be testing the registration payment?
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dishtpass
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February 25, 2015 at 8:45 am
This is what I received when I ran a test payment…
Transaction Failed
2000: Application agent not found
redacted – Event Espresso support team – LOC
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Lorenzo Orlando Caum
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February 25, 2015 at 7:19 pm
Hi, that error doesn’t look familiar so I ran some Google searches and it may appear if you are using test mode with live or production credentials:
https://getsatisfaction.com/corecommerce/topics/quickbooks_merchant_services_connection_error_2000
So I understand correctly, you are currently using Intuit Merchant Services through another ecommerce platform and now you are trying to set it up with Event Espresso?
What is the error that appears when live mode is enabled?
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Lorenzo
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dishtpass
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February 26, 2015 at 12:10 pm
We are using Quickbooks Intuit merchant services. We sell products through wordpress. We want people to be abe to register and pay for classes through event espresso.
When live mode is enabled, it says payment failed.
Do we need to purchase a separate support license to be able to accept payment?
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dishtpass
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February 26, 2015 at 12:17 pm
This message is at the top of the Event Espresso Manage payment gateways page: “You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
Is this why payment is not being accepted?
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Lorenzo Orlando Caum
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February 26, 2015 at 1:03 pm
Hi, the support license key is unrelated to payment processing. That is for support services and I’ve assigned your account a new support license key ending in 38:
https://eventespresso.com/users/dishtpass/#account-settings
Go ahead and apply that new support license key through your general settings page in your WP dashboard and save changes.
It may be possible that your current solution for selling products is using a different account setting. Could you provide more information on the settings that is being used by that solution? For example, does it also require a connection ticket like the Intuit merchant services payment gateway for Event Espresso?
If it does, then please check to see if there is extra spacing when you are copying and pasting the connection ticket as that would prevent payments from working as expected.
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Lorenzo
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dishtpass
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February 27, 2015 at 9:02 am
Hello,
When I unchecked the ‘Use PTC’ checkbox and I created the new connection ticket, payment was accepted. I made the payment option public since it is working now.
Are you able to test payments on your side?
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dishtpass
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February 27, 2015 at 9:06 am
Do I enter the new support license where it says personal API key or where to I put it?
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dishtpass
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February 27, 2015 at 9:11 am
Please disregard most recent message.
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Lorenzo Orlando Caum
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February 27, 2015 at 10:50 am
Hi, based on this message, it sounds like this started working after test mode was turned off and a new connection ticket was created:
https://eventespresso.com/topic/class-registration-payment/#post-143660
Can you confirm that payments are being accepted in your existing shopping cart and in Event Espresso?
Also, we do not test live payments from our end.
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Lorenzo
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