Support

October 19, 2015 at 4:08 am

Hi Kate,

Can you link me to an event I can run a test registration on to see this please?

October 19, 2015 at 4:24 am

Hmm, are you referring to the ‘attention’ box above, or the table below?

I’ve highlighted both sections here in red and blue – http://take.ms/ELLFx

Also, on a side note, does your host disable the WP Heatbeat API?
Who is your host?

October 19, 2015 at 4:59 am

That attention box is yellow by default within EE, so its using EE styles an not your theme.

You can alter that using:

.ee-attention {
    border-color: red;
}

Just change the colour to whatever your prefer.

We recommend using either your child themes .css file or the My Custom CSS or Reaktiv CSS Builder plugins to add custom styles such as these.

I have no idea if my host disables the WP Heatbeat API (or even what that is I’m afraid). My host is a small business: http://www.amsut.net. Should I ask them to enable it (what will that do if it’s enabled?).

Without going into detail, the heatbeat api is what allows the payment section to display on the thank you page, notice here – http://take.ms/zgrEy

That should be loading another section allowing you download the invoice.

We usually see this when heatbeat has been disabled on the server, although I will double check with the team for any other causes for this just to be sure.

In the meantime if you apply the CSS above does the border change?

October 21, 2015 at 2:06 am

Thanks for the advice about chnaging the colour of the box – where can I find the relevant code to change it please?

You don’t change it within the plugin files (edited core files will be lost on each update and is highly discouraged as we can not support EE if the code has been changed)

You can either add the code to your child themes styles.css file to override the default rules, or use a plugin such as My Custom CSS or Reaktiv CSS Builder to add the custom styles from within the dashboard.

For screenshots you’ll need to host the image somewere and post the link here, we have some options explained here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

October 26, 2015 at 10:51 am

Hi Kate,

The error that you linked to is related to the MailMunch plugin (https://wordpress.org/plugins/mailmunch/). Could you ensure that you are using an up to date version of that plugin?

—
Lorenzo

October 26, 2015 at 3:40 pm

Hi, the error that you linked to isn’t from MailChimp. Its coming from a plugin called Mailmunch:

https://wordpress.org/plugins/mailmunch/

—
Lorenzo