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Stephen Chuchel
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December 18, 2012 at 12:36 pm
In the general settings, the default payment status is set to “Incomplete”. But when someone registers and chooses the Check/Money Order option, their registration says their payment is complete, obviously before they have paid.
Also, we have the Paypal gateway enabled, and if someone chooses that option, and then decides to pay with a check instead (by clicking the link in Paypal that returns you to the website), it says the registration has been cancelled. But they should just go back to the checkout page again, with all their info still there.
Thanks for your help.
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Josh
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December 18, 2012 at 4:35 pm
Hi Stephen,
Can you post a link to the registration page for the event where this is happening so we can investigate further?
Also, there is an option in Event Espresso>General Settings under advanced settings labeled:
Show payment options for “Pending Payments” on the Payment Overview page?
if you set this to yes, that will allow those who abandon a payment to come back later and pay. If they abandon the PayPal payment page, it will still send them to the registration cancelled page, but you can add instructions to that page to let the registrant know to check their email for their registration confirmation, and if you include the [payment_url] shortcode in the registration confirmation email, they can follow that link to complete their payment.
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Stephen Chuchel
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December 18, 2012 at 4:41 pm
Well I discovered that if there was only one option on the checkout page and it was already checked, the total cost would not update, and then if you clicked through to register, you’re payment would be set to “complete” automatically. So to work around that bug I added some javascript to trigger the click event for the “Refresh Total” link. And now it works as expected, but it’s a hack.
And alright, I guess that’s one solution to it. Although abandoning payment doesn’t actually cancel a registration at all. So that’s kind of misleading.
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Josh
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December 18, 2012 at 4:58 pm
I see what you’re saying. That’s a specific issue with the Multi Event Registration add-on that happens if there are multiple price types and group registrations are set to off. There is an open ticket to fix that. Another work around would be to set Allow group registrations to “Yes” but set the group limit to one. This will switch the cart page to use a quantity dropdown selector instead of the radio button. This will force a selection and refresh the total in that case.
You’re correct that canceling the payment process isn’t the same thing as canceling the registration. The page that has the cancelled shortcode can also be used to clear the session/cart, so it’s only misleading in the case when you’re brought back to PayPal. In this case, I would recommend changing the wording of the text on that page in the WP page editor to better suit your needs.
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Andy Jessen
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December 18, 2012 at 7:40 pm
The exact same issue cropped up for me today. Do you have a timeline on when this will be resolved?
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Josh
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December 19, 2012 at 5:17 pm
Hi Andy,
I do not have a timeline, but there is a developer that is assigned to the ticket. I’d love to see this fixed too. In the meantime, have you tried setting the “Allow group registrations” option to yes and max group = 1 workaround?
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Andy Jessen
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December 19, 2012 at 8:09 pm
I haven’t switched yet. Why does check/money order work for some orders and not others?
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Andy Jessen
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December 19, 2012 at 8:24 pm
Is it possible that the check/money order problem has to do with the Waitlist? Events without a waitlist seem to be responding appropriately. Events with a waitlist are not.
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Josh
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December 27, 2012 at 8:47 am
Hi Andy,
Events with a waitlist will not take you to the cart view, so it’s related in that the issue is with the cart view. One of the developers has replaced the radio buttons on the cart view, and the next point release will have this adjustment. For now, you can switch the group registration option to yes and set max group registrations to 1 and it will basically do the same thing.
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