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Maurice Langlais
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March 19, 2015 at 10:57 am
In 4.6.15 when you try to register for an event as a guest using an email address that matches a registered you would get an error message:
An error has occurred:
You have entered an email address that matches an existing user account in our system. If this is your email address, please log in before continuing your registration. Otherwise, register with a different email address.
Login
EED_WP_Users_SPCO – verify_user_access – 348
In the new update 4.6.16 the gear spins and then stops. There is no message, it just stays on that page.
I’m not sure which way it’s supposed to be but I have the event set to not require a login and to not create an account. I was thinking it should not give an error in this case and just forward to the payment options. If we are not creating an account we don’t care that the email matches. Either way there should be some indication of why we can’t get to the next step in the registration.
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Josh
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March 19, 2015 at 11:24 am
Hi Maurice,
Can you check the post status for the event that you’re testing on? Is it Published or does it have another status?
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Maurice Langlais
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March 19, 2015 at 12:21 pm
Hi Josh, I’m on a test site working with EE4. The events are at clubcafe.laplatadenada.com. It’s currently running 4.6.15 and that one throws the error. The new version 4.6.16 won’t proceed to the payment options and doesn’t show an error.
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Josh
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March 19, 2015 at 12:35 pm
I checked out a site running 4.6.15 and it doesn’t display anything there. Are you sure it’s not on 4.6.14?
The dev team is working on a fix for the WP User Integration so it will display the error. We’ll have an update ready soon. Thanks for reporting.
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Josh
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March 19, 2015 at 1:27 pm
The WP User Integration add-on has an update that you can download. It fixes the issue you reported here. Thanks again.
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Maurice Langlais
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March 19, 2015 at 1:57 pm
Thanks Josh, Now that site is running EE 4.6.16 with the new user integration. It does show the error but in Internet Explorer 11 when you click the login button in the error box you are unable to type anything to login. In Opera and Chrome you can type in the username and password but then the gear keeps turning and you have refresh the page. When the page is refreshed you see the login does happen.
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Josh
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March 19, 2015 at 5:00 pm
They’ll have a fix for this ready soon. Thanks again for reporting.
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Maurice Langlais
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March 20, 2015 at 5:29 am
Thanks again Josh! I still don’t get the logic on how this works. If someone is registering as a guest (not logged in) and the event does not require login and we are not creating a wordpress account upon event registration, then why should the error occur requiring login or using a different email address? No account is being created so it shouldn’t matter what email address is entered. This is the way it used to work in EE3. Thanks for your help with this. I’ll look out for an update on the login problem.
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Dean
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March 20, 2015 at 5:42 am
Hi Maurice,
It’s a bug in the WP User Integration add on. As Josh mentioned we have a fix for this that has been included in the (EE4) WP User Integration ver 1.1.1 which is available now.
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Maurice Langlais
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March 20, 2015 at 7:27 am
Hi Dean,
I am using the new ver 1.1.1 and it still prompts for login if guest registers for an event using an email address that exists in WordPress. My events are set to not require login to register for an event AND not create an account upon registering for an event. I still get the error message prompting for login or using a different email, which doesn’t make sense since we are not creating a new account and we are not requiring a login. Perhaps, there is a newer version of the ADD-ON that corrects that? if so it is not available yet.
Thank you for your help with this.
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Maurice Langlais
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March 20, 2015 at 12:24 pm
I’m still having a couple of problems with the check out process.
There is still an issue with the login button from the error prompting you to login or enter a different email address. In Internet Explorer 11 on Windows 8 you can’t type anything into the login box that comes up as both fields are not responsive. On other browsers you can type into the fields but the gear keeps spinning and never stops when you submit. The error message isn’t really that serious an issue. Can you advise on what to do about the spinning gear trying to login?
Also on Internet Explorer 11 on Windows 8. A person who is not logged in trying to register for an event gets to the payment options screen and is unable to type anything into the fields to complete the registration as they are not responsive. This does not happen to a person who is logged in. Please advise. Thanks for your help.
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Josh
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March 20, 2015 at 4:00 pm
Hi Maurice,
So for issue #1 (the spinning gear on log in form submit), here’s the fix were testing in Event Espresso 4 core: In modules/single_page_checkout/inc/EE_SPCO_JSON_Response.php on line 115
this:
if ( ! isset( $JSON_response[ 'attention' ], $JSON_response[ 'errors' ], $JSON_response[ 'success' ] ) ) {
is changed to this:
if ( ! isset( $JSON_response[ 'attention' ] ) && ! isset( $JSON_response[ 'errors' ] ) && ! isset( $JSON_response[ 'success' ] ) ) {
Once this fix is put through testing checklists to make sure everything works as expected it will be included with a hotfix release for EE4.
With Issue #2 (billing form fields + IE 11) I’m not able to reproduce this on my testing site. Can you post a link to the event so we can investigate?
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Maurice Langlais
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March 21, 2015 at 6:28 am
so fare issue #1 fix seems to be working.
for issue #2 – IE 11 on Windows 8 or Windows 7
event: http://clubcafe.laplatadenada.com/events/another-event/
register for the event with any name and email address with reCaptcha then proceed to payment options. On the payment options page immediately scroll down and try to put your curser in the address field. You cannot type anything in that field UNTIL YOU PRESS THE TAB KEY several times.
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Maurice Langlais
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March 21, 2015 at 12:58 pm
Issue #2 update: It’s something to do with the ReCaptcha. Once I turned that off everything worked correctly. It only happens when you are not signed in because when you are signed in the ReCaptcha does not show, and it only happens with IE. I’m not using the ReCaptcha in the test site for now.
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Josh
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March 23, 2015 at 10:46 am
Hi Maurice,
Thanks for the update about reCAPTCHA being active. There’s a developer working on fixing this.
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Josh
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April 7, 2015 at 3:05 pm
Hi Maurice,
A little update on the reCAPTCHA issue: It’s been fixed and the fix was included in the Event Espresso 4.6.19.p release.
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Maurice Langlais
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April 8, 2015 at 6:55 am
Hi Josh, I tested the new version on development site and it worked but when on the live site when going to the payment options I get a 500 internal server error. The only difference between the dev site and the live site is https on the live site. This was on internet explorer. I didn’t test on any other browser, I just turned off ReCaptcha again.
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Josh
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April 8, 2015 at 11:08 am
Hi Maurice,
I’m not able to reproduce this, but I wonder if it’s something in the way that https is set up on your site.
Are you using the WordPress https plugin to configure pages to load as https? If so, when you go into WordPress HTTPs settings, is the “Force SSL Administration” option checked or not checked? If it’s not checked, it needs to be checked to allow Event Espresso to function correctly.
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Maurice Langlais
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April 9, 2015 at 11:11 am
Josh, this was related to that memory issue I was having. We can call this issue resolved. Everything in this thread is resolved. Thanks!
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