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Wendy
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July 12, 2016 at 2:16 pm
Hello,
I duplicated an expired event which seemed to work out fine except for the messages. The event shortcode “EVENT_NAME” and a few other shortcodes related to date and times are pulling up information from the expired event instead of the new one even though I’ve changed all of the information for the new event and it has a new event ID.
How can I modify the shortcodes, or alternatively get them the update to recognize the new event as the main event?
Thanks,
Wendy
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Josh
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July 12, 2016 at 6:24 pm
Hi Wendy,
I’ve not seen that happen before. Maybe you can try the [EVENT_LINK] short code instead of [EVENT_NAME]?
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Wendy
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July 13, 2016 at 8:06 am
Hi Josh. That didn’t work. This is the error message I got back below:
An error has occurred:
The following shortcodes were found in the “Main Content” field that ARE not valid: [EVENT_LINK]
Valid shortcodes for this field are: [EVENT_LIST], [ATTENDEE_LIST], [TICKET_LIST], [COMPANY], [CO_ADD1], [CO_ADD2], [CO_CITY], [CO_STATE], [CO_ZIP], [CO_LOGO], [CO_EMAIL], [CO_PHONE], [CO_LOGO_URL], [CO_FACEBOOK_URL], [CO_TWITTER_URL], [CO_PINTEREST_URL], [CO_GOOGLE_URL], [CO_LINKEDIN_URL], [CO_INSTAGRAM_URL], [CO_TAX_NUMBER_*], [PRIMARY_REGISTRANT_FNAME], [PRIMARY_REGISTRANT_LNAME], [PRIMARY_REGISTRANT_EMAIL], [PRIMARY_REGISTRANT_REGISTRATION_CODE], [PRIMARY_REGISTRANT_PHONE_NUMBER], [PRIMARY_REGISTRANT_ADDRESS], [PRIMARY_REGISTRANT_ADDRESS2], [PRIMARY_REGISTRANT_CITY], [PRIMARY_REGISTRANT_ZIP_PC], [PRIMARY_REGISTRANT_ADDRESS_STATE], [PRIMARY_REGISTRANT_COUNTRY], [PRIMARY_REGISTRANT_REGISTRATION_DATE], [PRIMARY_REGISTRANT_FRONTEND_EDIT_REG_LINK], [PRIMARY_REGISTRANT_ANSWER_*], [PRIMARY_REGISTRANT_TICKET_LIST], [PRIMARY_REGISTRANT_DATETIME_LIST], [PRIMARY_REGISTRANT_QUESTION_LIST], [EVENT_AUTHOR_FNAME], [EVENT_AUTHOR_LNAME], [EVENT_AUTHOR_FORMATTED_EMAIL], [EVENT_AUTHOR_EMAIL], [TXN_ID], [PAYMENT_URL], [PAYMENT_LINK_IF_NEEDED_*], [PAYMENT_DUE_DATE_*], [INVOICE_LINK], [INVOICE_URL], [INVOICE_LOGO_URL], [INVOICE_LOGO], [INVOICE_PAYEE_NAME], [INVOICE_PAYEE_ADDRESS], [INVOICE_PAYMENT_INSTRUCTIONS], [INVOICE_PAYEE_EMAIL], [INVOICE_PAYEE_TAX_NUMBER_*], [TOTAL_COST], [TXN_STATUS], [TXN_STATUS_ID], [PAYMENT_STATUS], [PAYMENT_GATEWAY], [AMOUNT_PAID], [TOTAL_AMOUNT_PAID], [TOTAL_OWING], [TXN_SUBTOTAL], [TXN_TAX_SUBTOTAL], [OWING_STATUS_MESSAGE_*], [TXN_TOTAL_TICKETS], [TKT_QTY_PURCHASED], [TRANSACTION_ADMIN_URL], [RECEIPT_URL], [INVOICE_RECEIPT_SWITCHER_URL], [INVOICE_RECEIPT_SWITCHER_BUTTON], [DISPLAY_HTML_URL]
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Wendy
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July 13, 2016 at 8:13 am
It seems like all of the shortcodes are pulling info from my previous expired event.
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Josh
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July 13, 2016 at 11:16 am
You put the [EVENT_LINK] short code within the [EVENT_LIST] section.
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Wendy
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July 14, 2016 at 10:26 am
It’s still pulling the expired event info.
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Wendy
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July 14, 2016 at 10:27 am
Do I need to delete my expired event in order for the messages to update? I was trying to avoid doing that. It doesn’t look like there’s an option to archive an event?
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Wendy
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July 14, 2016 at 11:11 am
I trashed the event and that worked. Now it’s recognizing the new one. I still don’t understand why I wasn’t able to create a custom message for the new event. That is not a very good solution if we have multiple events, so I still need to know why it didn’t work.
Also, you should consider having an archive option for expired events and registrations.
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Josh
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July 14, 2016 at 11:22 am
Did you create the custom message from within the event editor or from within the Message templates editor?
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Wendy
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July 14, 2016 at 11:26 am
I went into the specific event and selected create a custom message for the online receipt. I’m not sure if that’s what you mean when you say event editor?
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Josh
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July 14, 2016 at 12:04 pm
Was that editing the duplicated event where you selected the custom message or was it editing the original event?
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Wendy
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July 14, 2016 at 12:08 pm
Duplicated event
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Josh
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July 14, 2016 at 1:31 pm
I checked a few places where events were duplicated on a on a test site and I’m not seeing this happen. Did the original event also have its own custom message?
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