Support

April 7, 2017 at 11:52 am

Hi there,

The documentation you linked to is correct, but it’s important that the text strings you add match the strings from the plugin exactly. Another way to change the View Details button text is with a specific filter hook that’s documented here:

https://eventespresso.com/wiki/customize-checkout-registration-button-text/#register-now

You can remove the information that you outlined in the screenshot by adding the following to your custom stylesheet:

#spco-payment-info-table .item:not(.sub-item-row) {
display: none;
}

If you don’t have a custom stylesheet, you can click on the Customize link on your site’s WordPress toolbar and add the CSS to the Additional CSS panel.

April 7, 2017 at 1:54 pm

Yes, you set the Primary Registrant email to get sent instead of the Registrant email. So for example, you go Event Espresso > Messages > Default Message Templates and you’ll see the Registration Approved message type, which has 3 contexts:
Event Admin
Primary Registrant
Registrant

You’ll want the Event Admin and Primary Registrant contexts to be sent, but not the Registrant. So you go into edit the Registrant context and remove the shortcode in the To: field, and save. This deactivates that context. Then you go into edit the Primary Registrant context and input this shortcode into the To: field:
[PRIMARY_REGISTRANT_EMAIL]
then save.

April 10, 2017 at 3:34 pm

is there a way to group registration and ticket notices with the payment notice?

Yes, you can deactivate the Ticket notice email and add either of these shortcodes to the one email that you do want to send:
[TXN_TICKETS_URL]
or
[TXN_TICKETS_APPROVED_URL]
The above shortcodes output a URL, so if you want a friendly looking link, you’ll add something like this to the email message editor:
<a href="[TXN_TICKETS_APPROVED_URL]">click here to download your tickets</a>

is there a way for ee4 to connect those dots so i can see a nice synopsis of registrations of both types and how many rooms/cabins/tenting areas we’ve sold?

Event Espresso four doesn’t connect the dots so to speak but you can get a report of all registrations via the registrations admin page, and a CSV report there too.

also, is there a simple way (maybe in phpmyadmin) to delete a bunch of test registrations i’ve made in the event while testing? it keeps giving me errors about trashing registrations with payments made to them. i’ve been using an invoicing system to test these.

The simple way does not involve using PHPmyadmin. First you go into the transactions and delete any payments in those transactions. After the payments are deleted you’ll be able to trash all the registrations in one go from the registrations admin page.

also, if someone buys more than one ticket to one of the events, we need to ask the name and dietary details for each attendee. i made a question group and checked it in the ‘additional registrants’ section in the admin. the only problem is that the additional questions are asked for all ticket types (now housing items and tee shirts) and i really only need them to be asked about the event registration. any way to restrict that?

Not really because each ticket is counted as a registration. So one way to avoid the above is you set up a separate event for items that do not require dietary information. Or another way to avoid the above is set up a question group for the Primary registrant that will capture all dietary details and names for everyone in the group.

one more thing. i don’t think my mailchimp integration is working. i’ve added the api key and selected the list in each event. but no registrations, even once approved (as we have the setting) are being added to the new list i created for the registrations.

Are the registrations being approved manually via the WP-admin? If so, the MailChimp API will not add those emails to the list. The Submit to MailChimp when setting can either be changed to “registration is completed” or kept the same and they’ll get added when the registration status gets updated to Approved because they made a payment via the payment options step.

April 11, 2017 at 6:00 am

thank you for these answers. i am unclear about how to deactivate the ticket notice email.

Go to Event Espresso -> Messages -> Settings.

Drag the ‘Ticket Notice’ message over to the right where it has ‘Inactive message types’

i deleted the registrations as you suggested, i had refunded and cancelled before. ghosts still hang out as cancelled registrations in the report tab. any way to get rid of those?

Your report tab shows values from registrations that have been deleted?

Did you remove the payments from all of the registrations and them perm delete the registrations?

is it possible to add a function so that the admin views only see the upcoming events and current registrants rather than past?

For event list the admin can filter the event view using the filters at the top of the list, is that not what you are looking for?

From there they can view registrations of for the ‘filtered’ events by hovering over the event and clicking the ‘Registrations’ link that appears.

April 14, 2017 at 12:41 pm

Have you tried following this guide?

https://help.libreoffice.org/Calc/Importing_and_Exporting_CSV_Files