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gazza
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May 25, 2015 at 7:16 pm
Hi team
Need the registered domain changed over to a new one?
Private messaging for new domain? Sent a support email with details…
Cheers
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Tony
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May 26, 2015 at 4:11 am
Hi Gazza,
Event Espresso automatically assigned the domain you are using the key on to your account.
If you wish to change this first please remove the license key from your current domain within Event Espresso -> General Settings.
Request a reset from your account page.
You will receive an email once the reset has been complete, then on your new site add the key within Event Espresso -> General Settings and save the settings (be sure to check for whitespace before/after the key)
Your key will then assigned to your new domain.
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gazza
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May 26, 2015 at 4:16 pm
Thx Tony
As there is nothing on my Account Page that blantantly says “Request Reset”, how do I request a reset?
The help says “request a reset by using this widget….”
My widget does nothing but display?
Sorry.
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Lorenzo Orlando Caum
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May 26, 2015 at 4:29 pm
Hi, could you try copying and pasting the existing support license key to your new site and let us know if it enables support services for your site green key)?
https://eventespresso.com/users/gazzahbay/#account-settings
—
Lorenzo
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gazza
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May 27, 2015 at 5:28 pm
Hiya Lorenzo
Nope….
“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
Cheers
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gazza
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May 27, 2015 at 9:15 pm
Added again, now says
“Your Event Espresso license has expired. Renew now to save 10% off and get access to software updates and support.”
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Lorenzo Orlando Caum
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May 28, 2015 at 7:01 am
Hi Gazza, I assigned your account a new support license key.
Could you give it another try?
https://eventespresso.com/users/gazzahbay/#account-settings
—
Lorenzo
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gazza
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May 28, 2015 at 4:57 pm
WooHoo – we’re away!!
Thx Lorenzo
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