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raffy
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October 24, 2017 at 10:31 pm
An attendee registers for several tickets in several transactions:
TXN 1 one (1) ticket same info
TXN 1 one (1) ticket same info
TXN 1 one (1) ticket same info
TXN 1 two (2) tickets same info
TXN 1 one (1) ticket same info
The registrant now wants to change the info for each ticket.
When I change the information (effectively one primary registrant of the different transaction), the change takes effect on all with the same primary registrant.
Is there a way to resolve this short of creating a new transaction with the correct entries?
I cannot create a new attendee information.
https://eventespresso.com/topic/copy-attendee-one-information/
The case in the link is for 1 TXN several registrants. Can you only create new attndee information for attendees with exactly the same attendee information AND the registration is not approved?
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raffy
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October 24, 2017 at 10:40 pm
I can see that the registration for the contact lists all the transacations associated with it. The desired outcome is to assign these to new registrants.
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Josh
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October 25, 2017 at 7:50 am
Hi Raffy,
In this case the only way to change the information is you cancel all of the registrations then add new registrations to those events. If it was a case where all of the registrations were in one transaction, you could have followed these steps:
You’ll skip the (1 / x) registration and go to edit the (2 / x) registration. There will be a Contact Details box with a Create Contact button. You click on the Create Contact button and update the information into the form there. Then you click the Update button and repeat for the other registrations.
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raffy
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October 25, 2017 at 4:23 pm
Thanks, Josh!
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