Support

December 2, 2014 at 1:05 pm

Hi,

We are running Event Espresso version 3.1.36.6.P on our site and we have been facing issue with the cart functionality managed by Multiple Event Registration Add-on.

When we select the number of attendees from the cart page and click on “Enter Attendee Information” it throws an exception “please make sure to select at least one attendee or delete it from your cart” and when we click on Edit Cart to go back the total gets displayed as before but the number of attendees that we had selected before return to 0.

I have search through this support forum and have tried number of things to troubleshoot the problem. Following are the steps that i performed:

1. Clearing cookies and session manually and by going to registration-cancel link too.
2. Intsalling a fresh copy of WordPress and setting up the plugin again.
3. Deactivating all installed plugins except the EE3 Add-ons
4. Switching to WP default 2014 theme.
5. Viewing the site in different browsers in which i was opening the site for the first time

The process works fine without the Add to Cart functionality by the Add-on.

Below are the Specifications and the URL to the page:

WordPress Version:
4.0.1

PHP Version:
5.5.17

MySQL Version:
5.5.34

Event Espresso Version:
3.1.36.6.P

Link to the cart page. Please click on “Get Tickets” Button.

Following Plugins are installed and are up to date to their latest versions.

Debug Bar
Developer
Duplicator
Event Espresso
Event Espresso – Members Addon
Event Espresso – Multi Event Registration
Event Espresso – Permissions
Event Espresso – Recurring Events
Event Espresso – Social Coupons
Event Espresso – Social Media
Event Espresso – Ticketing
Event Espresso API Plugin
Gravity Forms
Theme Check
User Switching
WordPress Importer
WP-PageNavi
Wp Pagenavi Style

Please help!!

Thank You.