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Can't unselect tickets

Posted: April 6, 2023 at 12:07 pm

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lauriedougherty

April 6, 2023 at 12:07 pm

I have an event that has multiple dates and multiple tickets. Generally 2 tickets per event date. Some of my event dates will not let me un-select the ticket that is not related to the event. For some reason after the upgrade it took all of my ticket options for an event and applied them to all of the event dates. Made my “sold tickets” counter sky rocket. I had to duplicate the event so that it zero’s it self out. Even the new event has tickets selected for events that are not appropriate and it will not let me unselect them. Error message is: The ticket you are attempting to unassigned from this date time cannot be unassigned because the date time is the only date time for this ticket.” That is NOT true.


Tony

  • Support Staff

April 6, 2023 at 1:21 pm

Hi there,

Is this using the new Advanced Editor or Legacy Editor?

Go to Event Espresso -> Events -> Default Settings.

Set ‘Activate Advanced Editor?’ to ‘Advanced Editor’ and save.

Now edit your event again (refresh if you already have the tab open) and you’ll use the new editor, same issues there?

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