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abilenky
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May 31, 2019 at 7:07 pm
I added a new ticket type to an event but when someone tries to buy it I get this error message:
An error has occurred:
We’re sorry, but there are no available spaces left for this event at this particular date and time.
All other tickets still work.
EE version: 4.9.81.p
PHP version: 7.2
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Josh
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June 3, 2019 at 5:48 am
Hi,
Can you post a link to the event in question so we can take a look at its tickets?
Thank you.
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abilenky
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June 3, 2019 at 7:08 am
https://phillybikeexpo.com/events/2019-philly-bike-expo-exhibitor-registration/
The broken ticket is at the bottom of the list, just above the one that’s sold out.
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Josh
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June 3, 2019 at 9:07 am
Thanks. Yes this is strange. Sometimes I get that same error message, then other times the page just redirects. Can you check with the host to see if they’re using mod_security, and if so if there are any mod security rules being triggered when that Bike Valet ticket is selected & submitted to the form?
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abilenky
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June 3, 2019 at 6:26 pm
The site is hosted on wpengine. From their support page:
WP Engine does not use the mod_security Web Application Firewall (WAF) with Apache. Instead, we use a proprietary traffic detection and blocking system among other Enterprise-grade security measures.
Any suggestions?
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Josh
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June 3, 2019 at 7:33 pm
You could check with the host support staff to see 1) if they can exclude that page from the cache. The cached version of that page may be interfering. Then 2) if the proprietary traffic detection and blocking system among other Enterprise-grade security measures, is blocking the request. 3) The PHP error log at the time the registration was tried may also have an error message.
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