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Christine von Scheidt
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January 6, 2014 at 11:04 am
Hi!
I can’t login using the ipad app. i have followed all the instructions about installing the JSON API plugin. I keep getting a 404 error in the app. The domain is http://www.swingandthecity.com and I already tested the JSON API and it works correctly. I also tested using the event espresso testdrive and it works great. Just not with my own site 🙁
I am still running WP 3.7, but other than that, all plugins are up to date.
Could you please help with since I ran out of ideas of what to try next.
Thank,
Jens
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Dean
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January 7, 2014 at 12:01 am
Hi,
Are you using the latest HD version of the app? https://itunes.apple.com/us/app/event-espresso-hd/id604494948
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Christine von Scheidt
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January 7, 2014 at 12:42 am
Hi!
Yes, I do!
Jens
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Dean
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January 7, 2014 at 3:16 am
Hi,
If you have more than 100 events, attendees, or registrations you’ll need to update the app’s default settings.
You can go into the iOS device settings and scroll down past the apps developed by Apple to where you see individual app settings.
There you can tap Event Espresso and go into its settings and adjust the default settings as needed.
More info here:
https://eventespresso.com/wiki/mobile-apps/
You can also increase the settings in WP Admin>Event Espresso>API Settings to see if that assists.
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Christine von Scheidt
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January 7, 2014 at 5:14 am
Hi, Dean!
Thanks for the quick reply! I adjusted the settings, but still nothing. I guess one of the other plugins interferes with it somehow. I will try disabling them to see if that helps.
Allbest,
Jens
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Dean
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January 7, 2014 at 5:21 am
Hi,
Let me know how you get on with that!
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Christine von Scheidt
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January 7, 2014 at 3:58 pm
Just a little update:
There seems to be more broken with my installation of Event Espresso than just the iPad problem. For example, I can’t access the registration form (which means I can’t register for events). With an installation of the Lite version on a different server, everything works perfectly, but the business version on the main server does not work. I think I may need to make a clean install of the tool with all the addons.
Could it be that my home-made theme (that is custom-built and not a child-theme of anything) is causing the trouble?
Thanks for all your time,
Jens
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Josh
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January 7, 2014 at 6:44 pm
Hi Jens,
With the iOS app 404ing, is the WP blog url different than the site URL? If so, you’ll need to log in to the app using the URL where WordPress is installed.
With the registration form not working, can you post a link to the page that has the [ESPRESSO_EVENTS] shortcode on it so we can investigate?
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Christine von Scheidt
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January 8, 2014 at 12:56 am
Hey!
The URL is either http://www.swingandthecity.com/ or http://www.swingandthecity.com/_wp/, the registration page is at http://www.swingandthecity.com/event-registration/
Thanks,
Jens
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Christine von Scheidt
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January 8, 2014 at 6:34 am
Update: The registration process works now – it was a problem with some rewrites and the .htaccess file that were relinking to somewhere that EventEspresso could not handle.
Jens
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Dean
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January 8, 2014 at 6:39 am
Hi Jens,
Thanks for getting back to us and I’m glad its working now. We also appreciate letting us know the reasons, it might help others in the future.
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