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Can't find transaction

Posted: February 9, 2022 at 9:48 am

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Allen

February 9, 2022 at 9:48 am

I have a Registration that I can see in WordPress, but can not locate record of in Paypal. I have searched using the “TXN ID/CHQ#” that your software is reporting. I have also searched by his name and email. I have also reviewed all transactions made on that day. And nothing. Seems very weird to me. Do you have any insight on this?

I have also searched by email, first name, and last name. You can see screenshots of each. I even expanded the date range.

I have a bunch of records I am going to need to research from 2 years ago before covid screwed everything up.


Tony

  • Support Staff

February 9, 2022 at 2:20 pm

Hi Allen,

I checked into this and the value you have saved in TXN_ID above doesn’t match what our code saves currently, so I started digging a little more, which led me to a forum post of yours from last year:

https://eventespresso.com/topic/transaction-id-and-locating-payments/

From that thread, we changed the code in the add-on to store the sale id (which can be used within PayPal to search) but it looks like the above transaction was made before the update.

PayPal doesn’t provide a method of searching for the transaction based on the PAYID as far as I can tell.

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