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dmitri gonzalez
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June 26, 2014 at 4:25 am
I downloaded the free version of event espress and made the account Drg732. I then later purchased event espresso business from your website. I got my confirmation emails and it asked to create a account but I already had my account from the free version so I logged in but there is no place to get or input a license key. I don’t understand how I am suppose to download event espresso? Please help.
Thank you,
Dmitri
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Dean
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June 26, 2014 at 4:37 am
Hi Dmitri,
Were you logged in when you made the purchase?
Please send a copy of the purchase receipt email to support@eventespresso.com and I will get it passed to the sales department to resolve.
Please include a link to this forum thread in your email.
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dmitri gonzalez
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June 26, 2014 at 4:52 am
keep getting the following error when trying to email support:
“Delivery to the following recipient failed permanently: support@eventespresso.com”
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Dean
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June 26, 2014 at 6:27 am
Hi,
Sorry for the late reply. That email address is correct, I have just tested it and received an email.
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dmitri gonzalez
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June 26, 2014 at 6:50 am
http://content.screencast.com/users/Drg732/folders/Jing/media/eb196d1c-ede5-4b8b-a8b7-d9eb88f5d100/2014-06-26_0748.png
not sure how to get it to you. I’ve done this from 2 separate emails
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Jonathan Wilson
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June 26, 2014 at 9:59 am
Hi Dmitri,
Sorry for the trouble. Can you please fill in the Login/Account contact form here: https://eventespresso.com/contact/
Please include your transaction ID and email address used during the purchase. I will get this taken care of for you as promptly as possible. 🙂
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dmitri gonzalez
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June 26, 2014 at 6:08 pm
Ummm the form is requiring my admin wordpress password and sftp password. I do t feel comfortable giving that info. Cant I just get the download for the plugin.
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Lorenzo Orlando Caum
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June 26, 2014 at 6:40 pm
Hi there Dmitri,
We don’t need your private WordPress information but we do need some information on the transaction so we can look it up and fix your Event Espresso account.
1) Go to this page:
https://eventespresso.com/contact/
2) Select Login/Account problems from the dropdown: http://cl.ly/image/1T1o1u1f3E40
3) Enter the information on the form including your email address and transaction ID and click on submit.
—
Lorenzo
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