|
FND Admin
|
August 4, 2014 at 12:07 pm
I just purchased a business license for Event Espresso 3 and I can’t download the files. I see the download, but when I click on it, nothing happens. The page refreshes but the download doesn’t start.
|
|
Tony
|
August 4, 2014 at 1:44 pm
Hi,
I’ve just refreshed your account, can you try again and see if that resolves the issue please?
|
|
FND Admin
|
August 4, 2014 at 1:49 pm
I still can’t download it.
|
|
Tony
|
August 4, 2014 at 2:26 pm
That’s strange, I can’t see any issues on your account. I’ve alerted our sales team who are investigating your account currently.
Just to help narrow down the issue, are you using downloads from the top (My plugins) or the list in the sidebar further down your account page? (https://eventespresso.com/users/fndadmin/)
If you right click and do ‘Save as..’ or similar does the download start?
|
|
FND Admin
|
August 4, 2014 at 2:29 pm
I was clicking the link at the top of the page. I was able to download it by clicking the link further down on the page on the right hand side.
|
|
Lorenzo Orlando Caum
|
August 4, 2014 at 3:19 pm
Hi,
Your account appears to be configured correctly. Could you let us know the web browser that you are using?
Also, could you try downloading from an alternative browser?
For example, if you are using Internet Explorer, then please try Chrome or Firefox.
—
Lorenzo
|
