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Can't delete 'Cancelled' registrations that are in the Trash.

Posted: August 7, 2018 at 12:28 pm

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asisnyc

August 7, 2018 at 12:28 pm

Hi –

I deleted some test registrations, but I can’t seem to permanently delete 3 cancelled registrations in the Trash. There are no associated payment details with the registration.

Thanks,
Terri


Josh

  • Support Staff

    •

August 7, 2018 at 12:33 pm

Hi Terri,

Were there any related registrations from testing the attendee mover add-on? Those would also need to be removed in order to preserve database relationships.

If you absolutely need those gone, you can go into PHPmyadmin (available from most hosting account control panels), and manually delete them from the _esp_registrations table.


asisnyc

August 7, 2018 at 1:18 pm

ok, thank you. No, we didn’t use the attendee mover add-on.

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Updated by asisnyc 6 years, 3 months ago ago

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