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Can't checkout after ticket selection

Posted: May 4, 2016 at 2:52 pm

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Philip

May 4, 2016 at 2:52 pm

I’ve updated all plugins/themes/WordPress core to their most up to date versions.

I can see the event details just fine but when I go to select a ticket option and hit register now I’m taken to the check out page with the following message “Thank you so much. Your ticket selections have been received for consideration.” Even though I haven’t yet entered in my information or paid for the event.

WordPress Version:4.5.1
PHP Version:5.6.20
MySQL Version:5.5.49
Event Espresso Version:4.8.42.decaf
Site address (URL):http://www.neomobilesim.com/conferences/

Plugins:
Askimet:3.1.10
All in One WP Security:4.0.8
Elegant Themes Updater:1.0
Event Espresso Version:4.8.42.decaf
Google Analytics Dashboard for WP:4.9.3.1
Google XML Sitemaps:4.0.8
Velvet Blues Update URLs:3.2.4
Yoast SEO:3.2.4

Themes:
(Active)Divi:2.7.3
Twenty Fifteen:1.5


Philip

May 4, 2016 at 2:59 pm

WordPress:4.5.1


Lorenzo Orlando Caum

  • Support Staff

May 5, 2016 at 5:35 am

Hello,

The bot-trap appears to be having some issues on your site. Try deactivating Event Espresso 4 decaf and then downloading this version:

https://github.com/eventespresso/event-espresso-core/archive/4.8.42.p.zip

Then upload and activate on your site.

Next, go to Event Espresso –> Registration Form –> Reg Form Settings.

Then turn this option off and save changes: http://cl.ly/133b2S0f3M0D

Then re-test. If it still does not work, then try turning this option off and saving changes:

http://cl.ly/0L1I130C121u


Lorenzo


Philip

May 5, 2016 at 9:01 am

4.8.42.p worked for me after I turned off Bot Trap under the Registration Form settings, thank you! It won’t work at all with Bot Trap enabled, so I guess it will have to remain off for now.

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