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ali west
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November 14, 2017 at 5:51 am
I am running Version 3.1.36.5.P and there’s an upgrade available. I have just renewed my licence and my account says it’s active for the website (beachvolleyballinc.com) – however when I go to the plugins it’s saying I need to renew my licence :
“A new version of Event Espresso is available. View What’s New with version 3.1.37.12.P. A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
My account is a Personal EE4 – I may have had a Personal EE3 before, I’m not sure. Would this make a difference?
Thanks!
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Josh
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November 14, 2017 at 7:07 am
Hi Ali,
The account type does make a difference because an EE4 license does not get updates for Event Espresso 3. If you want to keep the site running Event Espresso 3 you can go to your account page and select the EE3 option under “Switch Your Support License”.
If you want to migrate the site to Event Espresso 4 you can follow this guide:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#migrate-to-event-espresso-4
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ali west
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November 16, 2017 at 7:01 am
Thanks Josh. I’ll update and see if it’s working 🙂
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ali west
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November 16, 2017 at 7:14 am
Hi again
It seems to be working and I have the latest version although it’s not solving the problem I had which was the two different prices that a registrant can select from. On the registration form here: http://www.beachvolleyballinc.com/event-registration?ee=172 there are two different prices but they’re not being shown in the form to select from so when payment to paypal is made the only price that comes up is for the double room without a shuttle.
I can re-send this post as it’s under a thread about automatic updates to the plugin if required?
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Josh
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November 16, 2017 at 8:23 am
Hi Ali,
I see where the problem is from. If you have a look at the theme’s stylesheet:
http://www.beachvolleyballinc.com/wp-content/themes/gonzo-child-theme/style.css?ver=4.9
You’ll see some CSS code (starting on line 55) that’s set to hide the element that displays the ticket price and a few other event related items:
.event_espresso_form_wrapper p.event_prices {display:none;}
.event_espresso_form_wrapper p.start_date {display:none}
.event_espresso_form_wrapper p.event_address {display:none}
.event_espresso_form_wrapper p.event_time {display:none;}
Can you remove that code from that file then clear your browser’s cache to see the changes?
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ali west
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November 16, 2017 at 1:37 pm
Ahhhh yes I see it now! Thank you :-))
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