Support

Home Forums Event Espresso Premium Can't Apply Payment or Apply Refund on transaction detail page

Can't Apply Payment or Apply Refund on transaction detail page

Posted: July 25, 2019 at 1:14 pm

Viewing 8 reply threads


conscio

July 25, 2019 at 1:14 pm

Get the following error in console:

[Error] TypeError: $.cookie is not a function. (In ‘$.cookie(v.content_id + ‘-viewed’)’, ‘$.cookie’ is undefined)
(anonymous function) (ee-qtip-helper.js:44)
each (load-scripts.php:2:2908)
(anonymous function) (ee-qtip-helper.js:8)
i (load-scripts.php:2:27368)
fireWith (load-scripts.php:2:28123)
ready (load-scripts.php:2:29926)
J (load-scripts.php:2:30282)


Josh

  • Support Staff

July 25, 2019 at 1:27 pm

Hi,

You actually reached out to us about the same error a few months ago, and found it was a plugin conflict with the mapping plugin. Here’s a link to your other topic:

https://eventespresso.com/topic/cannot-create-duplicate-event-time-or-event-ticket/


conscio

July 25, 2019 at 1:30 pm

you’re right, i realized that right after I posted and it was indeed the same issue but I wasn’t filtering out the maps plugin on the events_transaction page. So i’m good there. But now that it’s working, it doesn’t seem that a refund via authorize.net is possible via the admin?


Josh

  • Support Staff

July 25, 2019 at 1:40 pm

You’ll still need to initiate any refunds from within your Authnet merchant account. The refund button in the transactions admin of Event Espresso is for accounting purposes only.


conscio

July 25, 2019 at 1:40 pm

thanks for the quick replies! are there any plans to integrate an automated refund process for authorize.net, like woocommerce has?


Josh

  • Support Staff

July 25, 2019 at 1:50 pm

Hi,

No plans currently.


conscio

July 25, 2019 at 1:51 pm

is there somewhere to request this?


Josh

  • Support Staff

July 25, 2019 at 1:55 pm

You could add a vote here:

https://trello.com/c/6WTVIMZn/220-processing-refunds-via-event-espresso


conscio

July 25, 2019 at 1:58 pm

Excellent, done! Thanks for all your help today!

Viewing 8 reply threads

The support post ‘Can't Apply Payment or Apply Refund on transaction detail page’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso