|
Joël van de Pol
|
May 22, 2015 at 2:19 am
I just deleted a previous version of EE (plugin files, database tables and entries in wp_options). Then I installed EE 3.1.37.3.P. When trying to add a new event, I get this error:
Beim Absenden ist leider ein Fehler aufgetreten. Die Veranstaltung wurde nicht gespeichert! Bitte versuchen Sie es erneut.
WordPress database error: []
INSERT INTO wp_events_prices (event_id, event_cost, surcharge, surcharge_type, price_type, member_price, member_price_type) VALUES (0, ’10’, ‘0.00’, ‘flat_rate’, ‘Stehplatz’, ’10’, ‘Zutritt für Mitglieder’)
Please help.
|
|
Dean
|
May 22, 2015 at 5:07 am
Hi,
What version did you originally delete?
Can you try disabling and re-activating the plugin please?
|
|
Joël van de Pol
|
May 22, 2015 at 6:22 am
The version before was 3.1.37.2.P. I already tried disabling and reactivating, to no avail. Can you provide the steps to completely remove Event Espresso, including all the entries that have to be deleted from wp-options and possibly other tables?
|
|
Lorenzo Orlando Caum
|
May 22, 2015 at 7:14 am
Hi Joel, is WordPress also up to date? When you upgraded, did you install Event Espresso through your WordPress dashboard or was it manually installed via SFTP or FTP?
—
Lorenzo
|
|
Joël van de Pol
|
May 22, 2015 at 7:36 am
WordPress is up to date. EE was installed via FTP.
|
|
Lorenzo Orlando Caum
|
May 22, 2015 at 8:42 am
Hi, could you deactivate and remove the existing version and re-install via WordPress plugins in your WP dashboard?
—
Lorenzo
|
|
Joël van de Pol
|
May 22, 2015 at 8:52 am
I just did, still the same.
|
|
Joël van de Pol
|
May 22, 2015 at 9:08 am
I noticed that despite the error message, an entry to wp_events_prices is made. However, the event is not added to the database.
|
|
Josh
|
May 22, 2015 at 9:44 am
Hi Joël,
Is your database set to use UTF-8 character encoding?
|
|
Joël van de Pol
|
May 22, 2015 at 9:50 am
Yes, it is.
|
|
Lorenzo Orlando Caum
|
May 22, 2015 at 11:31 am
Hi Joel, this issue should have been fixed by updating (https://eventespresso.com/topic/split-event-pricing-will-not-save-ee3-after-wordpress-update/).
Could you complete this form so we can continue troubleshooting?
https://eventespresso.com/send-login-details/
—
Lorenzo
|
|
Josh
|
May 22, 2015 at 12:06 pm
Joël,
Can you let us know the name of the event that was input, that did not save?
|
|
Joël van de Pol
|
May 22, 2015 at 12:16 pm
It was “Testveranstaltung”, as well as some random names.
|
|
Joël van de Pol
|
May 22, 2015 at 12:21 pm
I also put something into the description, set the registration start date in the past, registration end date to the end of 2015 and the event date to the end of 2015.
Sometimes multiple event times and pricing fields are displayed when opening the add event form.
|
|
Lorenzo Orlando Caum
|
May 22, 2015 at 1:18 pm
Hi, I just replied via email. Go ahead and reply there.
Thanks!
—
Lorenzo
|
|
Josh
|
May 22, 2015 at 2:28 pm
Hi again,
I removed the errant prices and datetimes. I also turned on error logging, so the next time the event does not save, you can look in the wp-content folder at the log file and it may shed some light on what’s going on.
|
