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lupineart
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March 14, 2017 at 10:04 pm
Hi,
I tried to select from media library, upload new and from URL (got confirmed check mark when I put in the URL). Clicked ‘Insert to post’, then saved. The logo doesn’t show up. I have multiple logo files, .jpg, .png some just over, some just under 400px sqaure. Can’t seem to get it to show up as ‘Existing Logo’…
Thanks,
Derek
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Seth Shoultes
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March 15, 2017 at 4:51 am
Hi there,
The logo doesn’t appear in the General Settings page after you save the settings? Or is the logo not appearing in your invoices and receipts? Are you able to load the logo URL in a browser?
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lupineart
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March 15, 2017 at 10:13 am
Hi Seth,
It’s both. It appears that the logo won’t save in the general settings, then of course won’t appear in invoices/receipts.
logo url is: http://www.lupineart.com/wp-content/uploads/2017/03/LupineLogo.png
It loads fine… Thanks, Derek
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Garth
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March 15, 2017 at 3:49 pm
Are there any error messages displayed? Does the file url location stay but the image doesn’t show, or does the file url location not stay in the field?
What version of Event Espresso are you using? What version of WordPress?
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lupineart
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March 15, 2017 at 8:49 pm
I select the image, click ‘insert into post’, the window closes. I then click ‘Save’. The page reloads. No errors are shown, logo never appears in ‘Existing Logo’ area.
I’m kind of lost on this one… I hope it’s something simple I’m missing! Thanks…
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Tony
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March 16, 2017 at 4:31 pm
When you click ‘insert into post’ and the modal closes (before clicking save), does the URL show within the field?
You should see the new URL there, even if you don’t see the image.
If not, try clicking the file url button before clicking insert to post – http://take.ms/dvvDy
Any different?
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lupineart
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March 16, 2017 at 10:18 pm
Nope… I must be missing something simple. This is what I see:
https://www.dropbox.com/s/90ctezf55aqbccc/Screenshot%202017-03-16%2021.13.36.png?dl=0
https://www.dropbox.com/s/xtpjns0r7b5ajdg/Screenshot%202017-03-16%2021.14.00.png?dl=0
I don’t mind giving a support member temp access to my WP login… Thanks, Derek
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Tony
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March 17, 2017 at 4:41 am
The first image shows your setting the image using up from a URL in the media library, but your using the ‘From URL’ section, I’m not sure why your using that option for a ‘local’ file.
Click the Upload file button, and you should see something like this – http://take.ms/YVqF3
Click the Media Library tab and you’ll see all of the images you’ve uploaded to the site using the media uploader – http://take.ms/DO3UX
You may need to search for your specific file using the search at the top and your output may look a little different than mine but should be similar.
When you find the image you want to use, click the ‘show’ link for that image, you’ll see something like this – http://take.ms/NRjmv
Now you click ‘File URL’ button, then ‘Insert into post’…
OR…
You already have the URL for the image, your using it within the this image – http://take.ms/JyC5p and have posted it above, so…
Just add that directly to the logo field, then save – http://take.ms/YAKPA
That’s from my local site just doing exactly that 🙂
Does any of the above work? If not if you send me temp login details I’ll take a look, you can use this form:
https://eventespresso.com/send-login-details/
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lupineart
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March 17, 2017 at 2:04 pm
I don’t know what I was doing wrong, it all seems so simple. It worked fine. Sorry for spending your time on this…
Thanks,
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Tony
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March 17, 2017 at 2:10 pm
That’s why we are here 🙂
I’m glad it worked, if you have any further problems please do let me know.
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