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LarnieBee
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May 21, 2018 at 9:20 pm
Hi there, I cannot update event espresso via WordPress Dashboard despite having an active Key that has been entered. It tells me my key is inactive. When I log into my account, it’s active.
Can you please fix this?
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Tony
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May 22, 2018 at 3:03 am
Hi there,
Although I can’t see any issue on your account I’ve reset your license key to confirm.
You’ll need to go to Event Espresso -> General Settings.
Remove the key (cut) and save the settings, then replace the key (paste) and save once again. That should re-assign your key to the domain again.
Please let me know if you continue to have issues after the above.
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LarnieBee
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May 22, 2018 at 7:59 pm
Hi there,
Have followed your instructions and I still cannot update.
I need a solution here guys.
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Tony
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May 23, 2018 at 3:58 am
Just noting here that we received your support token request and will reply directly via email.
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