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annsiegle
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October 31, 2022 at 8:43 am
We’ve removed all payments and registrations, and want to trash transactions that we made in test mode – however Transactions>Trash – there is no trash option.
How do we remove these test transactions?
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Garth
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October 31, 2022 at 9:44 am
Go to Registrations and trash from there.
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annsiegle
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October 31, 2022 at 11:35 am
We did, t here are zero registrations in there now. But there are still 20 transactions that are there.
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Tony
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November 1, 2022 at 11:09 am
If you click on one of those transactions, does it show anything in the ‘Attendee Registered to this transaction’ section of the page?
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annsiegle
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November 1, 2022 at 11:51 am
Yes it does.
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annsiegle
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November 1, 2022 at 11:54 am
It shows the (fake) attendee’s “attendee registered in this transaction” info.
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Tony
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November 1, 2022 at 12:04 pm
Ok, so there must still be registrations.
In that same section, if you hover over the registrant name, you’ll see the REG_ID in the URL… clicking on it should take you directly to the registration itself.
Have you checked the Trash registrations to confirm they aren’t listed there?
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annsiegle
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November 1, 2022 at 12:13 pm
Yes they are there but tagged cancelled. We don’t have a “trash” option under that menu where we find cancelled.
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Tony
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November 1, 2022 at 3:00 pm
Event Espresso -> Registrations should still list cancelled registrations.
The ‘trash’ view is a link at the top of the list table, shown here:
https://monosnap.com/file/XSCQKqSV2VVBGs1Ppxubkyyrc4O7aq
Can you add a screenshot of the page you are viewing, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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annsiegle
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November 2, 2022 at 9:30 am
so sorry for the confusion, they are not in registrations, they are in teh trash, but they appear in transactions, still, and there is no trash there.
https://capture.dropbox.com/wx60R7wdAqnlEJMt
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Tony
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November 2, 2022 at 9:39 am
You can’t ‘delete’ transactions yourself.
You delete the registrations associated with those transactions and when all of those have been removed, EE deletes the transaction for you.
You mentioned when you click on those transactions you can see registrations (with a status of cancelled), those need to be deleted to clear those transactions.
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annsiegle
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November 3, 2022 at 11:42 am
Yep, we’ve deleted those registrations. They still appear in transactions. There are 48 in “Trash” registrations – and they appear in the transactions too.
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Tony
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November 3, 2022 at 11:53 am
If you have trash registrations you didn’t permanently delete the registrations, you trashed them.
Permanently delete the registrations from the trash.
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