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Ted Karlsalr
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March 5, 2020 at 12:59 pm
It seems that I cannot reset the reserved tickets. The reserved ones are more than a month old and that is why the event shows as sold out. I went to maintenance tab and tried to reset the tickets and I got an error message that was sent by email. Here is the email:
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Event Espresso.
First, visit your website (https://omnilargess.com/) and check for any visible issues. Next, visit the page where the error was caught (https://omnilargess.com/wp-admin/admin.php?s&_wpnonce=1b79a2d997&action=delete_registrations&month_range&EVT_CAT=-1&_reg_status=0&page=espresso_registrations&route=default&perpage=20&restore_registrations_nonce=cf9118c480&delete_registrations_nonce=96a5564043&paged=1&_REG_ID%5B0%5D=1771&_REG_ID%5B1%5D=1770&_REG_ID%5B2%5D=1769&_REG_ID%5B3%5D=1768&_REG_ID%5B4%5D=1767&_REG_ID%5B5%5D=1736&_REG_ID%5B6%5D=1732&_REG_ID%5B7%5D=1731&_REG_ID%5B8%5D=1730&_REG_ID%5B9%5D=1729&_REG_ID%5B10%5D=1727&_REG_ID%5B11%5D=1719&_REG_ID%5B12%5D=1715&_REG_ID%5B13%5D=1713&_REG_ID%5B14%5D=1711&_REG_ID%5B15%5D=1710&_REG_ID%5B16%5D=1709&_REG_ID%5B17%5D=1708&_REG_ID%5B18%5D=1706&_REG_ID%5B19%5D=1705&action2=-1&default_nonce=94d2e6b960) and check for any visible issues.
Thank you for your help’
Ted Karlsalr
Omnilargess.com
EE 4.10.3
WP 5.3.2
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Tony
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March 5, 2020 at 1:51 pm
Hi Ted,
Unfortunately, those ‘user friendly’ errors from WordPress don’t help identify the problem. To know what actually causes the error we need the ‘full’ error which can usually be found in your host’s control panel (they usually have a section to view the error logs) or in a errog.log (or similar) file in the root directory of the site.
If you can check the server error logs right after triggering the above and post the error for us to view we can dig into this further.
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Ted Karlsalr
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March 5, 2020 at 3:20 pm
Hi Tony,
Thank you for quick respond. Here is the error log for today:
Thu Mar 05 11:30:12.043448 2020] [proxy_fcgi:error] [pid 9717:tid 140383816247040] [client 75.157.23.166:60674] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_many_related() on null in /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:2715\nStack trace:\n#0 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php(2669): Registrations_Admin_Page->_delete_registration(Object(EE_Registration))\n#1 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(1010): Registrations_Admin_Page->_delete_registrations()\n#2 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page_CPT.core.php(1147): EE_Admin_Page->_route_admin_request()\n#3 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(594): EE_Admin_Page_CPT->route_admin_request()\n#4 /home/omnilargess/public_html/wp-content/plugins/event-espresso-c…\n’, referer: https://omnilargess.com/wp-admin/admin.php?page=espresso_registrations&action=default&default_nonce=94d2e6b960&status=trash
[Thu Mar 05 11:30:58.425683 2020] [proxy_fcgi:error] [pid 9716:tid 140384394839808] [client 75.157.23.166:60697] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught TypeError: Argument 1 passed to Registrations_Admin_Page::_delete_registration() must be an instance of EE_Registration, null given, called in /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 2679 and defined in /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:2710\nStack trace:\n#0 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php(2679): Registrations_Admin_Page->_delete_registration(NULL)\n#1 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(1010): Registrations_Admin_Page->_delete_registrations()\n#2 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page_CPT.core.php(1147): EE_Admin_Page->_route_admin_request()\n#3 …\n’, referer: https://omnilargess.com/wp-admin/admin.php?page=espresso_registrations&action=default&default_nonce=94d2e6b960&status=trash
[Thu Mar 05 11:34:53.187344 2020] [proxy_fcgi:error] [pid 9717:tid 140383782676224] [client 75.157.23.166:60782] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_many_related() on null in /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:2715\nStack trace:\n#0 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php(2669): Registrations_Admin_Page->_delete_registration(Object(EE_Registration))\n#1 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(1010): Registrations_Admin_Page->_delete_registrations()\n#2 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page_CPT.core.php(1147): EE_Admin_Page->_route_admin_request()\n#3 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(594): EE_Admin_Page_CPT->route_admin_request()\n#4 /home/omnilargess/public_html/wp-content/plugins/event-espresso-c…\n’, referer: https://omnilargess.com/wp-admin/admin.php?page=espresso_registrations&action=default&default_nonce=94d2e6b960&status=trash
[Thu Mar 05 11:57:40.897781 2020] [proxy_fcgi:error] [pid 9716:tid 140384386447104] [client 75.157.23.166:61180] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_many_related() on null in /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:2715\nStack trace:\n#0 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php(2669): Registrations_Admin_Page->_delete_registration(Object(EE_Registration))\n#1 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(1010): Registrations_Admin_Page->_delete_registrations()\n#2 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page_CPT.core.php(1147): EE_Admin_Page->_route_admin_request()\n#3 /home/omnilargess/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(594): EE_Admin_Page_CPT->route_admin_request()\n#4 /home/omnilargess/public_html/wp-content/plugins/event-espresso-c…\n’
Thank you again
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Tony
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March 6, 2020 at 2:45 am
Those errors look like they are from the admin trying to trash registrations rather than the reserved reset, are there no others?
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Ted Karlsalr
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March 6, 2020 at 10:27 am
Hi Tony,
I was just trying to reset the reserved tickets and got these error messages. The system still thinks that there are some reserved tickets and I cannot find them! What should I do?
Thanks again,
Ted
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Tony
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March 9, 2020 at 6:14 am
Hmm, strange.
The error messages you are posting are from trying to delete registrations from the trashed view, the reset ticket reservation button does not call those functions.
So to get the error right now, you would go to Event Espresso -> Maintenance -> Reset/Delete Data.
Click on the ‘Reset Ticket and Datetime Reserved Counts’ and you get the above error and same email?
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