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pronet1
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July 30, 2015 at 7:42 am
Using the latest EE4 when we go to delete a transaction payment under Payment Details the screen goes darker and no options come up.
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Tony
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July 30, 2015 at 10:35 am
Hi there,
Is the site in English or translated?
We’ve seen this caused by incorrect formatting in the translation files and also plugin conflicts, the easiest to start troubleshooting with is translations.
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pronet1
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July 30, 2015 at 11:29 am
Site is English and no other language. The problem was not happening before, but I could not say which version of EE4 it went bad.
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Tony
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July 30, 2015 at 12:39 pm
If you open Chrome Dev tools, open console then view the transaction page – http://take.ms/pDGgo
Do you see any errors theres?
Click to delete/edit a payment, do you see any errors in console now?
If so can you post them here.
If not can you re-test this only Event Espresso running and see if the issue remains?
If it does try switching to one of the default themes such as twentyfourteen and retest.
This will help rule out a theme/plugin conflict.
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Tony
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July 30, 2015 at 12:41 pm
Note we recommend create a database backup before de-activating plugins, or better yet test this on a development copy of the site so it is out of view of your visitors.
You can switch themes without effecting your users using the Theme Test Drive plugin.
There are multiple plugins to make backups of the database, one here is one I have used previously:
https://wordpress.org/plugins/backupwordpress/
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