You’re site currently has the Decaf version of Event Espresso installed on it which is the stripped down version of EE.
Go to Dashboard -> Plugins.
Find Event Espresso in the list and you’ll see it has version 4.9.55.decaf.
De-activate and delete that version of the plugin (you will not lose Event data but create a backup beforehand to be safe).
Go to your account page, download the latest version of Event Espresso there.
Then upload that version through Dashboard -> Plugins -> Add new -> Upload plugin and activate.
You’ll now have the full version of EE with all features.
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Support forum for Event Espresso 3 and Event Espresso 4.