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charlobaysan
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September 20, 2016 at 7:00 am
Hi we are really desperate to push the site live because the event is coming
Events with single ticket worked fine but those who have multiple tickets return transaction failed.
“An error has occurred” Transaction not processed system error.”
Regards
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Josh
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September 20, 2016 at 11:07 am
Did you check your PHP error logs to see if a PHP error was captured? Also, is there any caching enabled on your server?
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charlobaysan
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September 21, 2016 at 1:30 am
Hi
We don’t have any caching and on the server
This is the only significant error I can see
[18-Sep-2016 23:06:42 UTC] PHP Warning: DOMNode::cloneNode(): ID invoice already defined in /home/spooktober/public_html/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/include/frame_decorator.cls.php on line 429
Regards
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charlobaysan
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September 21, 2016 at 7:40 am
Hi,
We really need to fix this. Please help. Do you have any support hotline?
We badly need to fix this.
Regards
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Josh
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September 21, 2016 at 11:13 am
This is the support channel. Where might we test the registration page on your site?
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charlobaysan
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September 21, 2016 at 4:08 pm
Hi
This is an event with single ticket
http://spookstaging.wordpressgroup.com/vip-express-combo-pass/vip-express-combo-tour-passes-friday-28-october/
Event with multiple tickets
http://spookstaging.wordpressgroup.com/halloween-festival/ghost-tours/haunted-manor/haunted-manor-28-october/
Regards
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charlobaysan
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September 22, 2016 at 3:53 am
Hello Guys,
This is really frustrating. We’ve been months trying to reach support since from the start and not even a single problem was solved. Its because of the very poor support you are providing. I took days for us to have a response which makes us keep waiting for SO LONG and will just receive another question.
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Josh
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September 22, 2016 at 8:36 am
I checked your site and it appears that your ticket selector has been heavily customized. If you remove the customizations, does it begin to work?
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